Customer Team Leader

CO-OP; Kingsbury Regis; On-site; GBP 80,000 - 100,000; Full time

Job summary

A retail cooperative in Kingsbury Regis is seeking a Customer Team Leader to support customer service and team development. Responsibilities include coaching staff, ensuring store safety, and managing stock. Benefits include 36 days of holiday, a pension with employer contributions, and virtual healthcare services. The role is ideal for someone with strong people skills and flexibility to work various shifts.

Benefits

30% off Co-op branded products

Pension with up to 10% employer contributions

Virtual healthcare services

Cycle-to-work scheme

Employee assistance service

Qualifications

• Must be aged 18 or over to authorize age-related sales.
• Flexibility to work a range of different shifts.
• Strong organizational and problem-solving skills.

Responsibilities

• Provide friendly and thoughtful service.
• Develop team's capabilities through coaching and training.
• Ensure the store remains safe, legal, and operational.
• Manage diligence checks and stock accuracy.
• Support store manager by deputizing in their absence.

Job description

You must be aged 18 or over to be a Customer Team Leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team dedicated to helping our customers. You'll help lead the store team – coaching and supervising Customer Team Members and deputising for the Store Manager, while delivering great customer service and performing a wide range of tasks around the store (e.g., restocking shelves and cleaning up spillages). We are committed to supporting your physical, mental and financial wellbeing and to providing market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Friendly and thoughtful service – provide welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Ensure the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they're not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

What makes a successful member of our team?

• Driving Innovation
• Forging Relationships
• Co-operation
• Inspirational Communication
• Supporting Change
• The ability to balance leading and supporting your team while hands-on on the shop floor
• Great people skills and the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop leadership skills
• Flexibility to work a range of different shifts

Benefits and additional information

• Holidays starting from 36 days per year (includes bank holidays)
• 30% off Co-op branded products in our food stores
• Pension with up to 10% employer contributions
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme
• Disability Confident employer information and inclusive recruitment practices

We are building an inclusive workplace and welcome applications from everyone. We strive to create workplaces that reflect the communities we serve and offer reasonable adjustments in the recruitment process for people with disabilities. If you require adjustments, please let us know during the application process.