Customer Team Leader

Co-op; Hyde; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail cooperative is hiring a Customer Team Leader in Hyde. The role involves providing exceptional customer service, developing team capabilities, and managing store operations. Candidates should have strong people skills and the ability to flexibly manage a variety of shifts. The position offers a starting pay of £13.99 per hour, training, and benefits such as 36 days of holiday and a pension plan.

Benefits

36 days of holiday

Pension scheme with up to 10% employer contributions

30% discount on products

Virtual healthcare services

Qualifications

• Genuine care for the needs of customers and members.
• Ability to balance leading and supporting your team.
• Great people skills and relationship-building abilities.
• Strong organizational and problem-solving skills.
• Desire to learn and grow leadership skills.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service daily.
• Develop team capabilities through coaching and training.
• Ensure store remains safe, legal, and operational.
• Manage checks and stock accuracy.
• Deputize for the store manager when needed.
• Lead introduction of new products and services.
• Support local community initiatives.

Skills

Customer care

Team leadership

Problem-solving

Organization

Communication

Job description

Overview

Customer Team Leader | Location: Talbot Road, Newton, Hyde, SK14 4HH | Pay: £13.99 per hour | Contract: 24-30 hours per week + regular overtime, permanent, part time | Working pattern: varied shifts including early mornings (5.45am), afternoons, late evenings (11.15pm) and weekends, to be discussed at interview

Full, paid training provided. You can apply for this role using your mobile device (no CV needed). You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

We’re looking for people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rota shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.