Customer Team Leader

CO-OP; Clewer Village; On-site; GBP 80,000 - 100,000; Part time

Job summary

A community-focused retail company is seeking a part-time Customer Team Leader for their store in Clewer Village. In this role, you'll lead the store team, ensuring excellent customer service and operational efficiency. Responsibilities include developing team capabilities, managing stock accuracy, and engaging with the local community. Ideal candidates will have strong people skills, a balance of leadership and hands-on involvement, and a desire to foster inclusivity. Pay is £13.99 per hour, with additional benefits such as discounts and a pension scheme.

Benefits

36 days holiday

Pension with up to 10% employer contributions

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Paid training

Responsibilities

• Provide friendly and thoughtful service and manage the store.
• Develop team's capabilities through coaching and training.
• Ensure store safety and operational compliance.
• Manage stock accuracy for customer satisfaction.
• Deputise for the store manager as needed.
• Introduce new products and services with team involvement.
• Engage with the local community to support the Co-op plan.

Skills

Great people skills

Strong organisational skills

Problem-solving skills

Desire to learn and grow

Flexibility with shifts

Job description

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

At Co‑op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they're not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan

Qualifications & skills

• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem‑solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Pay: £13.99 per hour

Contract: 16 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Benefits

• Full, paid training provided
• You can now apply for this role using your mobile device (no CV needed!)
• 36 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.
• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream - a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.