Customer Team Leader

Co-op Group; City of Westminster; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-known retail cooperative is seeking a Customer Team Leader for their Fenchurch Co‑op store in London. This position offers a salary of £15.24 per hour for 24 hours weekly, with varied shifts including evenings and weekends. Responsibilities include providing exceptional customer service, coaching team members, and ensuring store operations run smoothly. Benefits include 36 days of holiday, a 30% discount on purchases, virtual healthcare services for you and your family, and up to 10% employer contribution to a pension plan.

Benefits

30% discount on Co-op products

36 days holiday

Paid training

Pension scheme with employer contributions

Access to virtual healthcare services

Qualifications

• Genuine care for customer needs and members.
• Ability to support your team while working on the shop floor.
• Great people skills and positive relationship-building capabilities.
• Organizational and problem-solving skills are essential.
• Desire to learn and grow in leadership roles.
• Flexibility to work different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop team capabilities through coaching and training.
• Ensure the store is safe and operational.
• Manage stock accuracy and customer experience.
• Support the store manager with HR processes.
• Lead implementation of new products and services.
• Build community relationships supporting local initiatives.

Skills

Customer service

Team leadership

Organizational skills

Problem-solving skills

Flexibility

Job description

Customer Team Leader - Co-op On The Go

Location: Co-op On The Go, Landmark House, London, EC3A 2DB
Pay: £15.24 per hour + great benefits including London allowance
Contract: 24 hours per week + regular overtime, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a Customer Team Leader, due to business related needs.

We're currently recruiting Customer Team Leaders for our Fenchurch Co‑op store, which is being refitted and due to open soon.
This isn't your typical Co‑op. It's a completely new concept focused on food‑to‑go and delivery services through our trusted partners. You'll help keep things running smoothly, serve customers quickly, and prepare food and online orders ready for delivery. We have a range of permanent contracts and we're happy to discuss your availability at interview.
When you join Co‑op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

What you’ll do

• Friendly and thoughtful service – you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they're not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan

Job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem‑solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co‑op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Recruitment process and inclusion commitments

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.