Customer Support Specialist Long Term Temp

Office Angels; Burgess Hill; On-site; GBP 21,000 - 22,000; Part time

Job summary

Office Angels in Burgess Hill is seeking a Customer Service Specialist to start immediately. This temporary role runs until the end of January with a possible extension, and is office-based from 9am to 5pm, Monday to Friday.

You will manage orders end-to-end, coordinate with production and planning teams, answer inquiries via phone, email and chat, and maintain ERP records. A proactive, team-oriented approach and strong communication are essential for success in this fast-paced environment.

Qualifications

• Previous experience in a customer-facing role.
• Excellent written and verbal communication skills.
• Proactive, problem-solving mindset and team spirit.

Responsibilities

• Enter and manage customer orders from initial request to final delivery.
• Coordinate with production, purchasing, and planning teams to ensure timely fulfilment.
• Track order status and provide updates to customers and internal stakeholders.
• Act as the primary point of contact for customer inquiries via phone, email, and chat.
• Provide accurate information on products, services, and delivery timelines.
• Resolve issues and complaints with professionalism and urgency.
• Monitor inventory levels and coordinate with warehouse or production teams to ensure availability.
• Assist in scheduling efficient production runs and shipping logistics.
• Maintain accurate records of stock movements and job processes using ERP systems.
• Maintain detailed records of customer interactions, orders, and service issues.
• Generate reports on sales activities, inventory status, and customer feedback.
• Assist in developing and streamlining reporting functions for internal use.

Skills

Customer service

Order management

Communication

Inventory coordination

Logistics coordination

Reporting

Job description

Customer Service Specialist - Start Immediately!

Location: Burgess Hill
Pay: 15- 16 per hour
Hours: Monday to Friday, 9am - 5pm Office based
Contract: Temporary until end of January (with potential to extend!)

Ready to bring your customer service skills to life in a vibrant, fast-paced environment?
We're on the lookout for a Customer Service Superstar to join a friendly and supportive team in Burgess Hill.

• Order Management & Processing
  • Enter and manage customer orders from initial request to final delivery
  • Coordinate with production, purchasing, and planning teams to ensure timely fulfilment.
  • Track order status and provide updates to customers and internal stakeholders.
• Customer Communication
  • Act as the primary point of contact for customer inquiries via phone, email, and chat
  • Provide accurate information on products, services, and delivery timelines.
  • Resolve issues and complaints with professionalism and urgency.
• Inventory & Logistics Coordination
  • Monitor inventory levels and coordinate with warehouse or production teams to ensure availability
  • Assist in scheduling efficient production runs and shipping logistics.
  • Maintain accurate records of stock movements and job processes using ERP systems.
• Reporting & Documentation
  • Maintain detailed records of customer interactions, orders, and service issues
  • Generate reports on sales activities, inventory status, and customer feedback.
  • Assist in developing and streamlining reporting functions for internal use.

What You'll Bring:

• A genuine passion for delivering top-notch service.
• Previous experience in a customer-facing role.
• Excellent communication skills, both written and verbal.
• A proactive, problem-solving mindset.
• Team spirit and adaptability in a fast-moving environment.

Please note that due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.