Customer Support Administrator - Immediate Start

Office Angels; Crawley; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

28 days annual leave

Pension scheme

Eye care vouchers

Consultant support

Permanent opportunities & interview(co

Job summary

Office Angels in Crawley is seeking a proactive Customer Support Administrator to join a busy team on a temporary to permanent basis. The role blends customer service, administration and case management, with a clear focus on delivering accurate records and a first-class customer experience.

You'll handle customer enquiries via multiple channels, update records accurately, and support other areas of the business during busy periods, within a friendly on-site environment in Crawley.

Qualifications

• Previous experience in a customer service, support or administrative role.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and organisational skills.
• Confidence using computer systems and maintaining accurate records.
• Ability to work independently and as part of a team.
• Professional and empathetic approach when handling sensitive information.
• A genuine commitment to delivering outstanding customer service.

Responsibilities

• Communicate with customers and third parties via telephone, email, text and other communication channels.
• Progress customer enquiries by obtaining information and providing updates.
• Maintain accurate customer records across internal systems.
• Take ownership of issues and work toward timely resolutions.
• Support other areas of the business during busy periods.
• Participate in daily team meetings and contribute to a positive environment.
• Identify opportunities to improve processes and the customer journey.

Skills

Customer service

Administration

Case management

Communication skills

Attention to detail

Organizational skills

Teamwork

Empathy

Tools

CRM systems

Job description

Customer Support Administrator

Location: Crawley
Hours: Monday to Friday, 9:00am - 5:00pm Full Time Onsite
Pay: £12.83 per hour
Contract: Temp to Perm

Start Your Next Career Opportunity with a Supportive and Growing Team

We're looking for a proactive and customer-focused Customer Support Administrator to join a busy team in Crawley. This role combines customer service, administration and case management, making it ideal for someone who enjoys speaking with people, investigating queries and ensuring customer records are kept accurate and up to date.

If you have strong communication skills, excellent attention to detail and enjoy providing a positive customer experience, we'd love to hear from you.

The Role

As a Customer Support Administrator, you'll be responsible for managing customer enquiries, gathering information and maintaining accurate records while delivering a first-class service throughout the customer journey.

Key Responsibilities

Customer Support

• Communicate with customers and third parties via telephone, email, text and other communication channels.
• Manage outbound calls to obtain information and progress customer enquiries.
• Provide timely updates and ensure customers are informed throughout the process.
• Take ownership of customer queries and work towards successful resolutions.

Administration & Record Management

• Maintain accurate and up-to-date customer records across internal systems.
• Record information obtained from customers and third parties with a high level of accuracy.
• Monitor outstanding actions and follow up where required.
• Ensure all documentation is completed in line with company procedures.

Team Collaboration

• Participate in daily team meetings and contribute to a positive and supportive working environment.
• Work collaboratively with colleagues to ensure excellent customer outcomes.
• Support other areas of the business during busy periods when required.

Continuous Improvement

• Identify opportunities to improve processes and enhance the customer experience.
• Participate in ongoing training, coaching and professional development activities.
• Share ideas and feedback that contribute to team success.

What We're Looking For

• Previous experience in a customer service, customer support or administrative role.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and organisational skills.
• Confidence using computer systems and maintaining accurate records.
• Ability to work independently and as part of a team.
• Professional and empathetic approach when handling sensitive information.
• A genuine commitment to delivering outstanding customer service.

Additional Benefits of Working Through Office Angels

• Weekly pay.
• 28 days paid annual leave (based on accrual).
• Pension scheme with employer contributions.
• Eye care vouchers and contribution towards VDU glasses where applicable.
• Dedicated consultant support throughout your assignment.
• Access to permanent opportunities and interview coaching whilst temping.

Office Angels is an employment agency and an equal opportunities employer. We are committed to creating an inclusive environment where everyone can thrive, regardless of ethnicity, age, religion, sexual orientation, gender identity, disability, or background. If you require reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.