Customer Service Assistant

Owen Daniels; Wembley; On-site; GBP 26,000 - 33,000; Full time

Job summary

Owen Daniels in Wembley, England, is seeking a Customer Service Assistant to deliver a high-quality customer experience across global markets. You will act as the first point of contact and support order processing, ensuring accurate data entry and timely responses.

The role is an organized, customer-focused position requiring strong communication and problem-solving in a fast-paced environment. 6-month FTC, £14ph, 37-hour week schedule.

Qualifications

• 1–2 years' customer service experience in a commercial, technical or manufacturing environment.
• Strong communication and interpersonal skills.
• Excellent attention to detail, particularly when processing customer orders.

Responsibilities

• Acting as a first point of contact for customers and supporting the smooth processing of orders.
• Processing customer orders accurately and ensuring all relevant specifications and information are correctly entered onto the system.
• Contacting customers where clarification is required and resolving queries relating to orders, products or services.
• Assisting with general administrative activities, ensuring documentation and records are maintained accurately.

Skills

1–2 years' customer service experience

Strong communication

Attention to detail

Job description

Our client is looking for a Customer Service Assistant to join their team and play a key role in delivering an exceptional experience to customers across their global markets.

This is an excellent opportunity for an organised and customer-focused individual who enjoys building positive relationships, solving problems and working collaboratively in a fast-paced environment.

Customer Service Assistant

6-month FTC

£14ph

Monday– Thursday 7:30am-4:30pm Friday 7:30am-12:30pm (37 hour week)

Wembley, London

Customer Service Assistant

Job Description

• Acting as a first point of contact for customers and supporting the smooth processing of orders.
• Processing customer orders accurately and ensuring all relevant specifications and information are correctly entered onto the system.
• Contacting customers where clarification is required and resolving queries relating to orders, products or services
• Assisting with general administrative activities, ensuring documentation and records are maintained accurately and are readily available when required.

Essential Experience/Skills/Qualifications

• 1–2 years' previous customer service experience, preferably within a commercial, technical or manufacturing environment.
• Strong communication and interpersonal skills.
• Excellent attention to detail, particularly when processing customer orders and specifications.