Customer Operations Coordinator - Immediate Start

Confidential; Burgess Hill; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Immediate start

Office-based role

Potential contract extension

Job summary

Office Angels is seeking a Customer Operations Coordinator in Burgess Hill to support the delivery of customer orders from enquiry to fulfilment. The role is office-based, with an immediate start and a temporary contract until January, with potential extension.

You will act as the main contact for customer enquiries, build relationships, provide product and delivery information, and coordinate across production, purchasing and planning to ensure on-time delivery.

Qualifications

• Previous experience in a customer service, sales support, customer operations or order processing role.
• Strong organisational skills and excellent attention to detail.
• Confident communicator with the ability to build positive relationships.
• Proactive approach to problem solving.
• Comfortable managing multiple priorities in a busy environment.

Responsibilities

• Be the main point of contact for customer enquiries via phone and email.
• Build strong relationships with customers and provide an excellent service experience.
• Provide accurate information regarding products, availability and delivery schedules.
• Resolve customer queries and issues efficiently and professionally.
• Process and manage customer orders from receipt through to delivery.
• Monitor order progress and provide regular updates to customers and internal teams.
• Liaise with production, purchasing and planning teams to ensure orders are delivered on time.
• Maintain accurate ERP and inventory records.

Skills

Organised

Customer focus

Communication

Problem solving

Multi-tasking

ERP/CRM experience

Tools

ERP system

CRM system

Job description

Customer Operations Coordinator - Immediate Start

Location: Burgess Hill
Pay: 15.00 - 16.00 per hour
Hours: Monday to Friday, 9:00am - 5:00pm (Office Based)
Contract: Temporary until January, with potential extension

Join a busy and supportive team where no two days are the same!

We're looking for a highly organised and customer-focused Customer Operations Coordinator to support the smooth delivery of customer orders from enquiry through to fulfilment. This is an excellent opportunity for someone who enjoys building relationships, solving problems and coordinating multiple processes in a fast-paced environment.

What you'll be doing

• Act as the main point of contact for customer enquiries via phone and email.
• Build strong relationships with customers and provide an excellent service experience.
• Provide accurate information regarding products, availability and delivery schedules.
• Resolve customer queries and issues efficiently and professionally.
• Process and manage customer orders from receipt through to delivery.
• Monitor order progress and provide regular updates to customers and internal teams.
• Liaise with production, purchasing and planning teams to ensure orders are delivered on time.
• Ensure all order information is accurately maintained within internal systems.
• Monitor stock availability and support inventory management activities.
• Coordinate with warehouse and production teams to meet customer requirements.
• Assist with shipping schedules and distribution activities.
• Maintain accurate ERP and inventory records.
• Maintain accurate customer, order and service records.
• Produce reports relating to sales activity, stock levels and customer trends.
• Support continuous process improvements and reporting enhancements.
• Assist with general administrative duties as required.

What we’re looking for

• Previous experience in a customer service, sales support, customer operations or order processing role.
• Strong organisational skills and excellent attention to detail.
• Confident communicator with the ability to build positive relationships.
• Proactive approach to problem solving.
• Comfortable managing multiple priorities in a busy environment.
• Experience using ERP, CRM or order management systems would be advantageous.

What’s in it for you?

• Competitive hourly rate of 15.00 - 16.00.
• Friendly and supportive team environment.
• Immediate start available.
• Potential contract extension for the right candidate.
• Valuable experience within a growing and dynamic business.

Office Angels is an employment agency and an equal opportunities employer. We are committed to creating an inclusive environment where everyone can thrive, regardless of ethnicity, age, religion, sexual orientation, gender identity, disability, or background. If you require reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.