Customer Operations Coordinator - Immediate Start

Office Angels; Burgess Hill; On-site; GBP 21,000 - 22,000; Part time

Benefits offered by this job

Immediate start

Office based work

Job summary

Office Angels is seeking a Customer Operations Coordinator in Burgess Hill to support orders from enquiry to fulfilment. This office-based, temporary role offers an immediate start, with potential extension. Competitive hourly pay and a collaborative team environment.

The role focuses on excellent customer service, accurate product information, and coordinating with procurement, production and logistics to ensure timely delivery. You will manage ERP/CRM workflows and maintain precise records.

Qualifications

• Previous experience in a customer service or order processing role.
• Strong organisational skills and attention to detail.
• Confident communicator with ability to build relationships.
• Proactive problem-solving and ability to manage multiple priorities.

Responsibilities

• Act as the main point of contact for customer enquiries via phone and email.
• Build strong relationships with customers and provide an excellent service experience.
• Provide accurate information regarding products, availability and delivery schedules.
• Resolve customer queries and issues efficiently and professionally.
• Process and manage customer orders from receipt through to delivery.
• Monitor order progress and provide regular updates to customers and internal teams.
• Liaise with production, purchasing and planning teams to ensure orders are delivered on time.
• Ensure all order information is accurately maintained within internal systems.
• Monitor stock availability and support inventory management activities.
• Coordinate with warehouse and production teams to meet customer requirements.
• Assist with shipping schedules and distribution activities.
• Maintain accurate ERP and inventory records.
• Maintain accurate customer, order and service records.
• Produce reports relating to sales activity, stock levels and customer trends.
• Support continuous process improvements and reporting enhancements.
• Assist with general administrative duties as required.

Skills

Customer service

Order processing

Communication

Multitasking

Tools

ERP systems

CRM systems

Job description

Customer Operations Coordinator - Immediate Start

Location: Burgess Hill | Pay: £15.00 - £16.00 per hour | Hours: Monday to Friday, 9:00am - 5:00pm (Office Based) | Contract: Temporary until January, with potential extension

Join a busy and supportive team where no two days are the same!

We're looking for a highly organised and customer-focused Customer Operations Coordinator to support the smooth delivery of customer orders from enquiry through to fulfilment. This is an excellent opportunity for someone who enjoys building relationships, solving problems and coordinating multiple processes in a fast-paced environment.

What you'll be doing

Customer Service & Account Support

• Act as the main point of contact for customer enquiries via phone and email.
• Build strong relationships with customers and provide an excellent service experience.
• Provide accurate information regarding products, availability and delivery schedules.
• Resolve customer queries and issues efficiently and professionally.

Order Management

• Process and manage customer orders from receipt through to delivery.
• Monitor order progress and provide regular updates to customers and internal teams.
• Liaise with production, purchasing and planning teams to ensure orders are delivered on time.
• Ensure all order information is accurately maintained within internal systems.

Logistics & Inventory Coordination

• Monitor stock availability and support inventory management activities.
• Coordinate with warehouse and production teams to meet customer requirements.
• Assist with shipping schedules and distribution activities.
• Maintain accurate ERP and inventory records.

Reporting & Administration

• Maintain accurate customer, order and service records.
• Produce reports relating to sales activity, stock levels and customer trends.
• Support continuous process improvements and reporting enhancements.
• Assist with general administrative duties as required.

What we're looking for

• Previous experience in a customer service, sales support, customer operations or order processing role.
• Strong organisational skills and excellent attention to detail.
• Confident communicator with the ability to build positive relationships.
• Proactive approach to problem solving.
• Comfortable managing multiple priorities in a busy environment.
• Experience using ERP, CRM or order management systems would be advantageous.

What's in it for you?

• Competitive hourly rate of £15.00 - £16.00.
• Friendly and supportive team environment.
• Immediate start available.
• Potential contract extension for the right candidate.
• Valuable experience within a growing and dynamic business.