Customer Service

www.sammons.co.uk; Hastings; Hybrid; GBP 18,000 - 30,000; Full time

Job summary

Sammons in Hastings is seeking a Customer Service Representative to join a busy, supportive team. You will handle enquiries, resolve issues, and ensure a professional customer experience across channels.

The role offers hybrid working after training, a temporary to permanent path, and a salary up to £30,000 per year. You should have strong communication, problem-solving, and CRM experience to deliver high-quality service.

Qualifications

• Experience in a customer service role.
• Excellent verbal and written communication skills.
• Able to build rapport with a wide range of customers.
• Strong problem-solving and analytical skills.
• Capable of managing multiple tasks in a fast-paced environment.
• Good attention to detail and accuracy.
• Experience using CRM systems would be beneficial.
• Proactive and positive attitude with a passion for delivering great service.

Responsibilities

• Respond to customer enquiries promptly via phone, email and other channels.
• Provide clear, accurate and helpful information to customers.
• Log interactions and manage service requests using CRM.
• Work with internal teams to resolve complex queries.
• Support customers with enquiries related to services and accounts.

Skills

Customer service experience

Communication

Rapport building

Problem solving

Multi-tasking

Attention to detail

CRM experience

Tools

CRM systems

Job description

• Job Title: Customer Service
• Contract Type: Temporary
• Location: Hastings, East Sussex
• Reference: V-135841
• Contact Phone: [phone]
• Job Published: 07/09/2026 15:17

Job Description

Customer Service

Are you passionate about delivering excellent customer service and building strong relationships? We are looking for a confident and proactive Customer Service Representative to join a busy and supportive team.

As a key point of contact for valued clients, you will be responsible for handling enquiries, resolving issues efficiently and ensuring every customer receives a professional and positive experience. This is a great opportunity for someone who enjoys working in a fast paced environment and takes pride in providing a high standard of service.

What’s on Offer

• Job type: Full-time, temp to perm
• Location: Hastings (Hybrid after training)
• Salary: up to £30,000 p/a

Key Responsibilities

• Responding promptly and professionally to customer enquiries via telephone, email and other communication channels
• Providing clear, accurate and helpful information to customers
• Using CRM to log interactions, update customer records and manage service requests
• Working closely with internal teams to resolve more complex customer queries
• Supporting customers with enquiries relating to services and account management
• Providing information on available services and options to help customers make informed decisions
• Maintaining accurate records of customer interactions, actions and resolutions
• Following up on outstanding queries to ensure issues are resolved efficiently
• Building strong relationships and contributing to an excellent overall customer experience

Skills & Experience

• Previous experience within a customer service role
• Excellent verbal and written communication skills
• A confident and professional approach with the ability to build rapport with a wide range of customers
• Strong problem-solving and analytical skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Good attention to detail and accuracy
• Experience using CRM systems would be beneficial
• A proactive and positive attitude with a genuine passion for delivering excellent customer service

Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications.