Customer Support Specialist | Long Term Temp

Office Angels; Burgess Hill; On-site; GBP 21,000 - 22,000; Full time

Job summary

Office Angels in Burgess Hill is seeking a Customer Service Specialist to start immediately in a fast-paced, office-based setting. The role is temporary until the end of January, with potential to extend, paying £15-£16 per hour, Monday to Friday, 9am–5pm.

You will manage orders, answer customer inquiries by phone, email and chat, and coordinate with production and logistics to ensure timely delivery. A proactive, team-focused mindset is essential.

Qualifications

• Minimum 1 year of customer service experience in a fast-paced environment.
• Strong written and verbal communication skills.
• Proactive problem solver with a positive attitude.
• Ability to work well in a team and adapt to changing priorities.

Responsibilities

• Enter and manage customer orders from initial request to final delivery.
• Act as the primary contact for customer inquiries via phone, email and chat.
• Coordinate with production, purchasing and planning to ensure timely fulfillment.
• Maintain accurate records of orders, stock movements and service issues.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Job description

Customer Service Specialist - Start Immediately!

Location: Burgess Hill
Pay: £15-£16 per hour
Hours: Monday to Friday, 9am - 5pm Office based
Contract: Temporary until end of January (with potential to extend!)

Ready to bring your customer service skills to life in a vibrant, fast-paced environment? We’re on the lookout for a Customer Service Superstar to join a friendly and supportive team in Burgess Hill.

• Order Management & Processing
  • Enter and manage customer orders from initial request to final delivery
  • Coordinate with production, purchasing, and planning teams to ensure timely fulfilment.
  • Track order status and provide updates to customers and internal stakeholders.
• Customer Communication
  • Act as the primary point of contact for customer inquiries via phone, email, and chat
  • Provide accurate information on products, services, and delivery timelines.
  • Resolve issues and complaints with professionalism and urgency.
• Inventory & Logistics Coordination
  • Monitor inventory levels and coordinate with warehouse or production teams to ensure availability
  • Assist in scheduling efficient production runs and shipping logistics.
  • Maintain accurate records of stock movements and job processes using ERP systems.
• Reporting & Documentation
  • Maintain detailed records of customer interactions, orders, and service issues
  • Generate reports on sales activities, inventory status, and customer feedback.
  • Assist in developing and streamlining reporting functions for internal use.

What You'll Bring:

• A genuine passion for delivering top-notch service.
• Previous experience in a customer-facing role.
• Excellent communication skills, both written and verbal.
• A proactive, problem-solving mindset.
• Team spirit and adaptability in a fast-moving environment.

Please note that due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.