Customer Support Specialist

Gillespie People Solutions; Scotland; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading recruitment software company in Scotland is seeking a Customer Onboarding Specialist to enhance customer success. You will be responsible for delivering training and onboarding for new clients, ensuring a smooth experience to drive retention. Ideal candidates have strong communication skills and prior experience in the recruitment sector, alongside a tech-savvy background. The role offers a salary of £28,000-£30,000 and an OTE of £35,000, with hybrid working options and excellent development opportunities.

Benefits

Competitive salary

Hybrid working environment

Personal development support

Qualifications

• Proven experience in the recruitment sector in a support or delivery role.
• Ability to derive insights from data and inform decisions.
• Comfortable using back-end systems.

Responsibilities

• Deliver impactful customer training and onboarding experiences.
• Support Account Managers and drive customer retention.
• Collect client feedback to enhance service quality.

Skills

Excellent communication skills

Proactive approach

Relationship building

Tech-savvy

Job description

This client is a bit different and one of the fastest growing success stories in the Recruitment software service and SaaS sector in the UK. With a great reputation as an exciting, motivation employer (they prefer the term 'community'), they're looking to add a new Customer Onboarding Specialist to their customer success function, focused on successfully onboarding, training and supporting new customer accounts.

With you brilliant communication skills, energy and proactive approach Customer you'll be responsible for delivering consistent, impactful customer training and ensuring smooth, high-quality onboarding experiences for every new customer. By doing this you'll also play a key role in driving customer retention and product adoption, supporting our Account Managers and helping customers unlock the full value of our solutions.

You will work with recruitment sector clients large and small to deliver engaging onboarding, launch, and training sessions that create "wow" moments for their customers, right at the start of their relationship.

You'll work closely with colleagues across sales and product development to support and provide client feedback to help drive continuous improvements so those communication skills and proactive input will come in very handy.

If you've gained prior experience in the recruitment sector in a support or delivery role, love building relationships and are tech savvy and really comfortable using back-end systems, data and deriving insights to inform decisions and future actions, then this could be a fantastic fit.

They're offering a basic salary of £28,000-£30,000 with an easily achievable OTE of c.£35,000 based on your and your team performance, a great office environment (with hybrid working) and strong benefits. With fantastic personal development and training support and legendary employee engagement levels, this is a great place to develop your career in customer support and account management.


If it sounds interesting, there's lots more to share, so get in touch ASAP for a discussion anc all Hazel on 07411-002589, or click apply and attach your CV (these roles don't come up very often).