Customer Support Specialist

Saleslogic; Bournemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic technology firm in Bournemouth is seeking a Customer Support Agent to manage support requests and enhance user experiences. The ideal candidate will have a strong background in customer support, particularly within finance software, and exceptional communication skills. This position offers a professional environment with opportunities for skill development and career advancement.

Qualifications

• Proven experience in a customer support environment, ideally within finance software.
• Exceptional verbal and written communication skills.
• Self-motivated with strong organizational and prioritization abilities.

Responsibilities

• Efficiently manage inbound support tickets via phone and email.
• Document and oversee support requests using ticketing systems.
• Diagnose and resolve technical issues, escalating when necessary.

Skills

Customer support experience

Communication skills

Organizational skills

Problem-solving skills

Proficiency in MS Office

Job description

Overview

Customer Support Agent – Professional Opportunity

Our Client is seeking a dedicated and proactive Customer Support Agent to join their growing team. This role is pivotal in providing exceptional support to users, responding to queries, and delivering solutions within established SLA parameters. If you have a keen eye for detail, a customer-first mindset, and a drive to grow your career in a dynamic environment, this opportunity is for you.

Role Overview

As a Customer Support Agent, you will manage incoming support requests, diagnose technical issues, and collaborate with internal teams to ensure prompt and effective resolution. You’ll play a critical role in enhancing user experiences and identifying opportunities for service improvements, all while embodying professionalism and technical aptitude.

Key Responsibilities

• Efficiently manage inbound support tickets via phone and email, ensuring prompt triage and prioritization.
• Document and oversee support requests using ticketing systems, maintaining transparency with clients throughout the process.
• Diagnose and resolve technical issues, escalating when necessary.
• Liaise with internal stakeholders to expedite resolutions and manage application configuration changes.
• Deliver top-tier front-line support, combining technical and non-technical solutions to meet diverse client needs.
• Identify process optimization opportunities and provide feedback for product and service enhancements.
• Assist in creating and maintaining user documentation and knowledge base resources.
• Support clients and colleagues during live software implementations.
• Maintain excellent relationships with clients, team members, and third-party collaborators.

Skills & Qualifications

• Proven experience in a customer support environment, ideally within finance software.
• Exceptional verbal and written communication skills.
• Self-motivated with strong organizational and prioritization abilities.
• Confident problem solver with a collaborative approach and a keen focus on delivering results.
• Proficient in MS Office applications, particularly Excel.
• Adaptable, flexible, and dedicated to providing a high standard of service.

Why Join?

Our client offers a professional yet supportive environment where you’ll be empowered to develop your skills, contribute to impactful solutions, and be part of a team that values growth and innovation.

Take the next step in your career by applying for this exciting opportunity with a forward-thinking company dedicated to excellence in customer service.