Customer Support Partner

Acacium Group; North East; On-site; GBP 25,000; Full time

Job summary

A leading staffing and managed services firm in Newcastle Under Lyme is seeking a Customer Support Partner to deliver exceptional customer service. In this role, you will handle queries from workers via email and telephone, ensuring effective communication and support. Ideal candidates will have experience in customer service and strong organizational skills. The position offers competitive pay and various career growth opportunities.

Benefits

Development tools and support

Progression opportunities

Workplace pension scheme

Discounted gym memberships

Regular events and incentives

Discounted Tastecard membership

Free flu vaccinations

Cycle to Work scheme

Health assessments and dental insurance

Life assurance and private medical insurance

Annual company holiday for top performers

Qualifications

• Strong written and verbal communication skills.
• Experience in a customer service role.
• Administrative experience with high attention to detail.
• Good organization and time management skills.

Responsibilities

• Manage all telephone and online queries raised by workers.
• Focus on customer experience to encourage worker retention.
• Use customer support systems to track incoming queries.
• Work with internal teams for continuous improvement.

Skills

Strong written and verbal communication skills

Experience in a customer service role

Administrative experience with high attention to detail

Good organization and time management skills

Job description

Applications close 18th August 2025

Customer Support Partner

Bank Partners

Newcastle Under Lyme

£24,570 per annum

Permanent, Full Time with shift patterns 8am-4pm, 9am-5pm, 10am-6pm

Unlock your potential:

Are you passionate about delivering exceptional customer service? Do you enjoy working in a people-focused role?

We have an opportunity to join our team as a Customer Support Partner! In this role, you will liaise with our workers via email and telephone, resolving queries efficiently and supportively. We're looking for someone solutions-focused, as you'll liaise with internal teams to support processes and eradicate queries at root cause whenever possible.

Part of Acacium Group, Bank Partners is the UK’s leading independent expert in managed staff bank solutions to the NHS. We support healthcare professionals to work flexibly while providing cover for gaps in rosters that would otherwise impact patient safety.

Every day you will...

• Manage all telephone and online queries raised by workers such as customer preferences, pay queries, annual leave, compliance, system changes, and hourly rates, ensuring all are handled supportively to encourage continued effective working relationships with candidates
• Focus on customer experience to encourage worker retention and minimize unnecessary attrition by providing an effective query handling operation
• Use our customer support systems, ensuring appropriate resolution of incoming queries and all activity tracked correctly
• Work with internal teams to support continuous improvement of the Bookings function to meet client, business, and regulatory requirements

What's in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:

• Development tools, guidance, and support to succeed in your career
• Progression opportunities across a global organization with over 20 brands
• Workplace pension scheme
• Gym Flex - discounted gym memberships UK-wide
• Regular events and incentives
• Discounted Tastecard membership
• Reward Portal with discounts on shops, restaurants, and bars
• Free flu vaccinations
• Cycle to Work scheme
• Health Assessments and Dental Insurance
• Life Assurance, Critical Illness Cover, and Private Medical Insurance
• Annual company holiday for top performers

Join us and make a difference!

If you want to join a global, marketing-leading organization committed to the human side of business, look no further. Acacium Group offers staffing, managed services, and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, digital capabilities, and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and uphold our core values: Putting People First, Always by your Side, Driven by Excellence.

Join us and help shape the future of society and improve lives!

To thrive in this role, you should ideally have...

• Strong written and verbal communication skills
• Experience in a customer service role
• Administrative experience with high attention to detail
• Good organization and time management skills

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company—at the heart of our core value of Putting People First. We actively encourage applications from all backgrounds and communities.