Customer Support Executive

Collab Talent Solutions Ltd; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Swindon seeks a proactive Customer Champion for a temporary position that offers weekly pay and the potential to become permanent after 12 weeks. You will manage customer interactions, support the sales team, and log data accurately using Salesforce. Ideal candidates will have strong communication skills, a positive attitude, and experience in CRM systems. Modern offices and in-house training provided in a supportive environment.

Benefits

Weekly pay

In-house training

Training and development opportunities

Qualifications

• Experience in customer service roles preferred.
• Must have a positive attitude and willingness to assist others.
• Ability to analyze data and present findings to management.

Responsibilities

• Manage all incoming contacts (calls, emails, web, and post).
• Resolve customer concerns and handle escalations.
• Log interactions accurately in Salesforce.
• Provide administrative support to the sales team.
• Identify improvements for customer journeys.

Skills

Proactive problem-solving

Excellent communication skills

Empathy

Experience with CRM (Salesforce)

Ability to handle multiple priorities

Tools

Salesforce

Job description

• Temporary for 12 weeks (transitioning to Permanent)
• Office based position in Swindon SN3
• Monday to Friday, 9:00am to 5:30pm with 1 hour lunch
• Weekly pay for duration of temporary contract
• £13.00 - £14.00 per hour
• Immediate start

Are you a proactive problem‑solver with excellent communication skills? Our client in East Swindon is looking for an extra pair of hands to jump right in to their friendly, busy team in a role that is more than just answering phones – you'll be the bridge between a global brand, their supplier network, and their customers, ensuring every interaction is handled with care and efficiency.

What will you be doing?

• Manage all incoming contacts (calls, emails, web, and post), acting as a "Customer Champion" to resolve concerns and handle escalations.
• Work directly with our network to ensure customer issues are resolved swiftly and standards are maintained.
• Maintain customer service databases and ensure every interaction is accurately logged in Salesforce.
• Coordinate arrangements for customers and provide general administrative support to the wider sales team.
• Identify ways to make our systems and customer journeys even better.

What will you bring to the role?

• A can‑do attitude – you'll be happy to jump in and help colleagues during busy periods.
• You can handle difficult conversations with empathy and professionalism.
• Previous experience with a CRM, especially Salesforce, is a major plus.
• You're comfortable looking at data and presenting your thoughts to senior management.
• You can juggle multiple competing priorities, managing your time and customer expectations effortlessly.

What's in it for you?

• An immediate start with weekly pay (in arrears), with the chance to move to a permanent role after 12 weeks.
• Modern offices (recently transformed!) and excellent transport links with local amenities.
• Full in‑house systems training provided, and an inclusive team environment.
• Further training and development opportunities in a business that has an internal development culture.