Customer Support Executive

Bidfood UK; Bradford; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme with employee match

Life cover

Confidential support & counselling

Health plan

Staff discounts

Early access to wages

Job summary

Bidfood UK is seeking a Customer Support Executive to join our Customer Support Centre. You will play a key role in delivering outstanding service, handling inquiries, processing orders, and resolving issues to ensure a smooth experience for customers and colleagues.

The role emphasizes relationship building, a proactive approach, and supporting efficient business operations in a fast-paced environment.

Qualifications

• Confident, professional communicator with a customer-first mindset.
• Ability to stay organised in a busy support environment.
• Strong teamwork and collaborative approach to resolve issues.

Responsibilities

• Handle inbound/outbound calls and emails from customers and colleagues.
• Process customer orders accurately and efficiently.
• Resolve queries and complaints with professionalism and care.

Skills

Communication

Customer-focused

Organised

Team player

Proactive

Job description

About the role

Customer Support Executive | Inc Perm Sat or Sun 8am – 5.30pm

Join our Customer Support Team

We're looking for a Customer Support Executive to join our Customer Support Centre team.

This is a fantastic opportunity to become part of a fast-paced, customer-focused business where your contribution will make a real impact. If you're passionate about delivering exceptional service, enjoy building strong relationships, and thrive in a collaborative environment, we'd love to hear from you.

About the role

Our Customer Support Centre is at the heart of everything we do. Acting as the primary point of contact for both customers and colleagues, the team plays a vital role in ensuring every interaction reflects the high standards and service excellence Oliver Kay is known for.

As a Customer Support Executive, you'll enjoy a varied and rewarding role where no two days are the same. You'll be responsible for handling customer enquiries, processing orders, solving problems, and helping to ensure a seamless customer experience from start to finish.

Your day-to-day responsibilities will include:

• Handling inbound/outbound calls and emails from customers and colleagues
• Processing customer orders accurately and efficiently
• Resolving queries and complaints with professionalism and care
• Building strong relationships with customers and internal teams
• Supporting the smooth running of business operations
• Managing multiple priorities and meeting key deadlines
• Delivering an outstanding customer experience at every opportunity

About you

We're looking for someone who brings energy, enthusiasm and a passion for customer service.

You'll be:

• A confident and professional communicator
• Naturally customer-focused, with a positive attitude
• Highly organised and able to manage a busy workload
• A strong team player who enjoys collaborating with others
• Proactive, motivated and solution-focused
• Comfortable working in a fast-paced environment where priorities can change quickly
• Committed to delivering a first-class customer experience

What you’ll get

In return, you'll join a supportive and forward-thinking team during an exciting period of growth. You'll have the opportunity to develop your skills, build meaningful relationships, and play a key role in helping us deliver outstanding service to our customers every day.

Working hours

Due to the nature of our business, flexibility is essential. We operate seven days a week until 5:30pm, and this position includes permanent weekend working. Full details of the working pattern will be discussed during the interview process.

About us

Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The extras

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
• Get paid as you earn - access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.

We want everyone to join our journey

We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!