Customer Support Engineer

Advanced Secure Technologies; Cardiff; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading technology firm in Cardiff is seeking a Support Engineer to join their growing team. This role involves delivering exceptional customer service through technical support and print services, with extensive training provided. The ideal candidate will have strong organisational skills and an interest in IT, alongside opportunities for career progression in a dynamic environment.

Benefits

25 days holiday + bank holidays

Onsite gym

Regular incentives

Essentials-stocked kitchen

Structured development plan

Team socials

Qualifications

• Strong organisational and administrative skills required.
• Interest or experience in IT support or operational roles preferred.
• Technical qualifications beneficial but not essential.

Responsibilities

• Resolve technical queries from customers as part of the 1st Line Support Team.
• Capture and escalate software support tickets as per SLAs.
• Oversee print jobs and ensure certification jobs are completed to high standards.

Skills

Organisational skills

Attention to detail

Customer service skills

Problem-solving

Technical aptitude

Education

BTEC

HND

A-Level IT

Degree

CompTIA

Tools

SQL Server

Windows Server

IIS

Microsoft 365

Job description

Support Engineer - (1st Line Support & Print Service Operator)

Location: Cardiff (Office-based, 5 days a week)

Salary: £24,570 base + up to £3,000 annual bonus

Start Date: Summer 2025 intake

Application Deadline: 10th July 2025

Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role across our both our technical support desk and our specialist print service. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic operations or application support career.

What You'll Do:

• Act as a key part of our 1st Line Support Team, resolving technical queries from customers
• Capture, categorise and escalate software support tickets in line with SLAs
• Work closely with our technical and development teams to resolve live issues
• Support customer system setup and configuration under guidance
• Oversee the day-to-day print jobs within our Secure Print Service
• Ensure certification print jobs are completed accurately and on time and to exceptionally high standards
• Contribute to product testing, customer feedback and continuous improvement initiatives
  
  

Requirements

What We're Looking For:

• Strong organisational, attention to detail and administrative skills
• Interest or experience in IT support, application support, or operational roles
• Confident working with technical systems (training provided)
• Comfortable with data handling and Microsoft 365 tools
• Excellent communication and customer service skills
• Process-driven mindset and attention to detail
• Problem-solving approach with the ability to work independently
• Technical or IT-related qualifications (e.g. BTEC, HND, A-Level IT, Degree, CompTIA) are beneficial but not essential
• Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
  
  

Benefits

What We Offer:

• £24,570 starting salary + £3,000 annual bonus
• Full training and structured development plan
• Clear progression routes into either Technical Engineering, Account Management or Print Service operations roles
• Opportunities to specialise in application support, system configuration, software testing or service delivery
• 25 days holiday + bank holidays
• Bonus scheme and regular incentives
• Onsite gym, parking, essentials-stocked kitchen, and team socials
• A varied, customer-facing role with real impact and responsibility
  
  

About Us:

Advanced Secure Technologies is a Cardiff-based leader in secure digital credentials, working with top universities and awarding bodies across the UK and globally. We're expanding fast, and our culture is built on teamwork, ambition and innovation.

Please note we are a fully onsite company based in St Mellons, Cardiff.