Customer Support & Claims Specialist

DHL Germany; Staines-upon-Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics provider in the UK is seeking a Customer Support representative to deliver exceptional service. The successful candidate will manage claims, handle tracking queries, and ensure adherence to service standards. With a focus on data analysis and KPI reporting, this role requires excellent communication skills and a minimum of 2 years in customer support. This position offers a competitive salary and a range of employee benefits.

Benefits

Generous holiday entitlement

Pension scheme with life assurance

Access to employee assistance and wellbeing program

Competitive package of voluntary benefits

Training and Development opportunities

Qualifications

• Minimum 2 years of experience in customer support or administrative role.
• Experience in the logistics industry is advantageous.
• Relevant vocational or administrative qualifications are desirable.

Responsibilities

• Deliver outstanding customer support across various platforms.
• Manage end-to-end claims processes, ensuring fair outcomes.
• Collaborate with internal departments to resolve customer issues.

Skills

Strong customer service skills

Advanced Excel proficiency

Excellent time management

Professional communication

Ability to multitask efficiently

Education

Secondary education

Degree-level education

Tools

Salesforce or similar CRM platform

Microsoft Office

Job description

A leading logistics provider in the UK is seeking a Customer Support representative to deliver exceptional service. The successful candidate will manage claims, handle tracking queries, and ensure adherence to service standards. With a focus on data analysis and KPI reporting, this role requires excellent communication skills and a minimum of 2 years in customer support. This position offers a competitive salary and a range of employee benefits.