Customer Support Agent

Pertemps; Kilmarnock; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A global financial services organization is seeking a Customer Support Agent in Kilmarnock. This hybrid role offers a salary of £25,000 with a potential monthly bonus. Successful candidates will have strong customer service skills and will manage customer queries effectively while adhering to company policies. This is an excellent opportunity to build a career within a supportive team in Ayrshire.

Benefits

28 days holidays (increasing to 31 after 5 years)

Pension (5% employee and minimum 4% employer contributions)

Life Assurance (3 x annual salary)

Free medical, dental and optical healthcare cash plan

Opportunity to earn up to £300 bonus per month

Qualifications

• Must be able to pass a credit check and disclosure check.
• Available for Monday-Friday and occasional Saturday shifts.

Responsibilities

• Manage a pipeline of both inbound and outbound calls to resolve customer queries.
• Create strong and trustworthy relationships with customers.
• Navigate and update relevant systems with customer information.
• Work to achieve set KPIs, ensuring these are met on a weekly basis.
• Ensure adherence to company policies and procedures.

Skills

Strong Customer Service experience

Strong computer skills

Driven and confident individual

Experience working to meet set KPIs

Job description

Overview

Position: Customer Support Agent
Location: Kilmarnock (Hybrid)
Salary: £25,000 + monthly bonus

Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone.

This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then I want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!

Benefits

• Salary: £25,000 pa and opportunity to earn up to £300 bonus per month
• Hybrid working — 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
• 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
• 28 days holidays (increasing to 31 days after 5 years)
• Pension (5% employee and minimum 4% employer contributions)
• Life Assurance (3 x annual salary)
• Free medical, dental and optical healthcare cash plan

Responsibilities

• Manage a pipeline of both inbound and outbound calls to resolve customer queries.
• Create strong and trustworthy relationships with customers.
• Navigate and update relevant systems with customer information.
• Work to achieve set KPIs, ensuring these are met on a weekly basis.
• Ensure adherence to company policies and procedures.

Skills and Experience

• Driven and confident individual, willing to learn new skills.
• Strong Customer Service experience.
• Experience working to meet set KPIs.
• Available for Monday-Friday and occasional Saturday Shifts.
• Strong computer skills

Start date: 3 November 2025.

You must be able to pass a credit check and disclosure check to be successful in this position.

For more information on these positions, please apply to the link and one of our Team will be in touch.