Customer Support Advisors

Toyota Material Handling UK; Nuneaton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading material handling company is seeking a Customer Support Advisor to join their team in Nuneaton. The role involves providing high-quality administration support and first-line assistance for customers across sales and service operations. Ideal candidates will have excellent communication and time management skills, capable of managing a high volume of customer interactions efficiently. The role includes a competitive salary and generous benefits such as company pension and sick pay, fostering an environment for personal development.

Benefits

Competitive salary

Attractive company pension

Company sick pay

Voluntary critical illness cover

Free eye tests

Free flu jabs

24/7 Employee Assistance Programme

Benefits platform with instant discounts and offers

Responsibilities

• Respond to a high volume of customer calls including breakdowns.
• Provide high quality administration support to internal departments and customers.
• Respond efficiently to all customer enquiries.
• Update customer and supplier portals and monitor activity.
• Update activity reports as required.
• Provide quotations to customers as required.
• Support the focused business area.

Skills

Excellent written and verbal communication skills

Excellent time management skills

Ability to follow company health and safety procedures

Job description

Job Summary

We are looking for a Customer Support Advisor to work within our customer support team in Warrington to provide high quality administration support to customers. The role involves providing first line support for customers within our sales and service operations. Customer Support Advisors will provide overall support but will have a focus on one of our key business areas.

Key Responsibilities

• Respond to a high volume of customer calls including breakdowns.


• Provide high quality administration support to internal departments and customers.


• Respond efficiently to all customer enquiries.


• Update customer and supplier portals and monitor activity.


• Update activity reports as required.


• Provide quotations to customers as required.


• Support the focused business area.

Key Qualifications

• Excellent written and verbal communication skills.


• Excellent time management skills and ability to react quickly to requests.


• Ability to follow company health and safety procedures.

Benefits

• Competitive salary.


• Attractive company pension.


• Company sick pay.


• Voluntary critical illness cover.


• Free eye tests.


• Free flu jabs.


• 24/7 Employee Assistance Programme.


• Benefits platform with instant discounts and offers.

We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.

We foster a culture where our team members are encouraged to continually improve their processes and provide the highest quality service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy.

We want to attract the best talent and develop our team so that they achieve their full potential.

Our commitment is to read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted.

Toyota Material Handling UK is an equal opportunities employer.