Customer Support Advisor - Polish Speaking

Concentrix; Belfast; Remote; Full time

Job summary

A customer service company is seeking a Polish Speaking Customer Support Advisor to assist customers with inquiries such as missing orders and payment concerns. This full-time, work from home position offers a competitive hourly rate of £12.25 and flexible shift patterns. Ideal candidates will be experienced in customer service and possess excellent verbal/written skills in Polish and English.

Benefits

Discount on car and home insurance

28 days paid holidays

Employee Assist Program

Access to lifestyle savings and wellbeing resources

PureGym Discount

Free healthcare cover for dependents

Comprehensive Dental cover

Employee Stock Purchase Plan

Qualifications

• 6 months minimum customer service experience required.
• Flexibility to work between 8am-12pm (Midnight) every day.
• Spotless record with no credit, criminal, or disciplinary issues.

Responsibilities

• Address customer inquiries through social media and email.
• Handle issues like missing orders, payment concerns, and product availability.
• Maintain a friendly and professional demeanor.

Skills

Excellent English verbal/written skills

Excellent Polish verbal/written skills

Social media or content moderation experience

Customer service experience

Job description

Overview

Job Title: Customer Support Advisor - Polish Speaking

Experience the power of a game-changing career.

Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.

• Hourly rate of £12.25

• Work from home

• Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.

As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.

What’s in it for you

• Discount on car and home insurance with AXA!

• 28 days paid holidays.

• Refer a friend incentive.

• Employee Assist Program- a range of support and resources, accessed free.

• Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.

• PUREGYM Discount & 0% joining fee.

• Free healthcare cover for you and your dependents with pension (after one year)

• UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.

• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)

Your qualifications

• Excellent English & Polish verbal/written skills.

• Social media or content moderation experience (desired)

• Minimum of 6 months customer service experience (mandatory)

• Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.

• Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home

• Have a spotless record, free from any credit, criminal or disciplinary issues

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.

Location: GBR Belfast - Maysfield

Language Requirements: Polish

Time Type: Full time