Customer Support Advisor — Instant Start, Temp to Xmas

Sue Ross Recruitment Ltd; Chesterfield; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free onsite parking

Modern Chesterfield office

Job summary

Sue Ross Recruitment Ltd in Chesterfield are delighted to be working with a well-established client who are seeking a Customer Support Advisor to join their busy Helpdesk on a temporary basis, starting immediately and running until Christmas 2026.

You will be the first point of contact for customers, handling enquiries by telephone, email and webchat, taking ownership of issues through to resolution and ensuring a consistently high level of service.

Qualifications

• Previous experience in customer service, customer support or contact centre environments.
• Excellent verbal and written communication skills.
• Able to handle enquiries across multiple channels.
• Strong problem-solving and organisational abilities.
• Good IT skills including Outlook, Word and Excel.

Responsibilities

• Respond to customer enquiries in a professional and timely manner.
• Manage customer issues through to successful resolution.
• Provide updates and information via inbound/outbound calls, email and webchat.
• Handle customer complaints sensitively and escalate where necessary.
• Maintain accurate customer records and update internal systems.
• Monitor cases and ensure follow-up actions within agreed timescales.
• Liaise with internal departments to investigate and resolve queries.

Skills

Customer service

Communication skills

Problem solving

Multi-channel support

IT literacy

Tools

CRM systems

Job description

Sue Ross Recruitment Ltd in Chesterfield are delighted to be working with a well-established client who are seeking a Customer Support Advisor to join their busy Helpdesk on a temporary basis, starting immediately and running until Christmas 2026.

You will be the first point of contact for customers, handling enquiries by telephone, email and webchat, taking ownership of issues through to resolution and ensuring a consistently high level of service.