Customer Experience Advisor — Order & Support

Sue Ross Recruitment Ltd; Bramley; On-site; GBP 21,000 - 25,000; Full time

Job summary

Sue Ross Recruitment Ltd are seeking a Customer Service Advisor for a well-established organisation in the UK. You will be a key point of contact for customers and stakeholders, handling inquiries and delivering a positive service throughout the order process.

The role requires clear communication, strong organisational skills and the ability to learn new systems quickly. Experience using CRM systems and SAP is desirable.

Qualifications

• Experience in customer service roles.
• Excellent verbal and written communication.
• Strong organisational skills and ability to prioritise.
• Experience with CRM systems.
• Ability to learn new IT systems quickly.

Responsibilities

• Handling inbound customer enquiries via telephone and email.
• Providing information on pricing, availability and delivery schedules.
• Processing customer orders and managing order progress requests.
• Resolving invoice, pricing and delivery-related queries.
• Managing complaints and product return requests professionally and efficiently.
• Supporting customers with product information and catalogue navigation.
• Identifying opportunities to promote products and upsell accessories.
• Contacting customers regarding stock availability and suitable alternatives where appropriate.
• Liaising with sales teams regarding customer activity, pricing and significant enquiries.
• Working closely with accounts teams on credit-related matters.
• Maintaining accurate customer records and activity logs within the CRM system.
• Ensuring all activities are completed in line with company procedures and service standards.

Skills

Customer service

Communication skills

Organisational skills

Telephone handling

CRM systems

Tools

SAP

Job description

Sue Ross Recruitment Ltd are seeking a Customer Service Advisor for a well-established organisation in the UK. You will be a key point of contact for customers and stakeholders, handling inquiries and delivering a positive service throughout the order process.

The role requires clear communication, strong organisational skills and the ability to learn new systems quickly. Experience using CRM systems and SAP is desirable.