Customer Service Advisor

evri; Tingley; Hybrid; GBP 26,000 - 27,000; Part time

Job summary

evri is hiring 20 Christmas Customer Service Advisors on fixed-term contracts in Leeds, with hybrid working. Roles start in the first weeks of November for a 10-week period, at £12.83 per hour (£26,019.24 per year). You’ll handle customer enquiries, resolve queries, and support deliveries during peak season.

This fast-paced role offers a chance to gain experience with a leading UK parcel carrier, develop communication and problem-solving skills, and contribute to a high-volume festive operation.

Qualifications

• Excellent communication and listening skills.
• A positive attitude and passion for helping customers.
• Confidence speaking to customers over the phone.
• Strong problem-solving abilities.
• Good attention to detail.
• Basic IT skills, including Microsoft Office.

Responsibilities

• Handling customer enquiries via telephone and internal systems.
• Investigating parcel and delivery-related queries.
• Resolving customer complaints professionally and efficiently.
• Taking ownership of customer cases and seeing them through to resolution.
• Providing updates and support throughout the customer journey.
• Working closely with operational teams, couriers, depots, and ParcelShops.
• Maintaining accurate customer records and case notes.
• Supporting team performance and service level targets.

Skills

Communication

Customer service

Phone confidence

Problem solving

Attention to detail

MS Office

Team player

Job description

Christmas Customer Service Advisors (Fixed-Term Contracts) - 20 Opportunities Available!

Location: Leeds (Hybrid Working)
Contract Type: Fixed-Term Contract - 10 Weeks
Start Date: 02/11/2026 or 09/11/2026
Salary: £12.83 per hour / £26,019.24 per year

Shift Pattern: Working hours are between 8:00am and 4:30pm, Monday to Saturday. Employees will have one day off during the week, in addition to every Sunday.

Join Our Christmas Peak Team!

Looking for a role that gives you valuable experience, develops your customer service skills, and puts you at the heart of one of the UK's largest parcel delivery operations during the most exciting time of the year?

We're recruiting 20 Customer Service Advisors to join our Customer Support Team, starting in thefirst week of November, ready to support our operation through the busy Christmas Peak period.

Whether you're looking to gain experience with a leading UK business, build your CV, develop your customer service skills, or earn extra money in the run-up to Christmas, this is a fantastic opportunity to be part of something big.

With millions of parcels moving through our network during Peak, you'll play a vital role in helping customers, resolving queries, and delivering a great experience during the festive season.

Why Join Us?

• Gain valuable experience with one of the UK's largest parcel delivery companies
• Develop customer service, communication, and problem-solving skills
• Enhance your CV with experience gained during our busiest and most exciting time of year
• Be part of a supportive and friendly team
• Make a genuine difference to customers during the Christmas period
• Opportunity to showcase your skills and build experience within a market-leading organisation

What You'll Be Doing

As a Customer Service Advisor, you'll be the voice of our customers, helping to resolve enquiries and provide exceptional service during Peak.

Your responsibilities will include:

• Handling customer enquiries via telephone and internal systems
• Investigating parcel and delivery-related queries
• Resolving customer complaints professionally and efficiently
• Taking ownership of customer cases and seeing them through to resolution
• Providing updates and support throughout the customer journey
• Working closely with operational teams, couriers, depots, and ParcelShops
• Maintaining accurate customer records and case notes
• Supporting team performance and service level targets

This is a fast-paced role where no two days are the same, making it ideal for someone who enjoys helping people and finding solutions.

What We’re Looking For

We're looking for enthusiastic and customer-focused individuals who thrive in a busy environment.

You’ll ideally have:

• Excellent communication and listening skills
• A positive attitude and passion for helping customers
• Confidence speaking to customers over the phone
• Strong problem-solving abilities
• Good attention to detail
• Basic IT skills, including Microsoft Office
• The ability to remain calm and professional under pressure
• A collaborative, team-focused approach

Previous customer service or contact centre experience is beneficial but not essential.

Build Your Experience with a Leading UK Business

This is more than just a temporary role. It's an opportunity to gain hands‑on experience with one of the UK's largest parcel delivery companies during our busiest period, helping millions of customers receive their deliveries in time for Christmas.

If you're looking for an exciting seasonal opportunity starting in November and continuing through the festive period, we'd love to hear from you.