Customer Service Advisor - Temporary

Talk Staff Group Limited; Bargate; On-site; GBP 27,000 - 36,000; Full time

Job summary

Talk Staff Recruitment, part of Talk Staff Group Limited, is seeking a Temporary Customer Service Advisor in Belper. The role involves engaging customers by phone, email, SMS, live chat and WhatsApp to resolve queries while upholding service standards.

The position runs across 8am–6pm shifts, with some weekends, starting Monday 5th October. A competitive salary of £13.61 per hour with overtime opportunities is offered, with permanent opportunities for the right candidates.

Qualifications

• Customer service experience with proven ability to provide excellent service.
• Professional telephone manner and written skills.
• Calm and resilient when handling queries and worst-case scenarios.

Responsibilities

• Customer contact via phone, email, SMS, live chat and WhatsApp.
• Understand customer situations and provide effective solutions.
• Deliver high-quality customer experience with professionalism.
• CRM management: handle queries within SLAs.
• Identify opportunities to streamline operations and improve efficiency.

Skills

Customer service experience

Strong communication

Resilient & calm

Job description

Are you a natural problem solver with a passion for delivering exceptional customer service? Our client is hiring a Temporary Customer Service Advisor to join a successful and growing company in Belper, offering fantastic benefits and permanent opportunities for the right candidates.

To be considered for the role, you'll require the following essentials:

• Customer Service Experience - Proven ability to provide excellent service
• Strong Communication - A professional telephone manner & written skills
• Resilient & Calm - Able to handle customer queries with reassurance & confidence

Within this position, you'll also be:

• Customer Contact - Engage with customers via phone, email, SMS, live chat & WhatsApp
• Problem Solving - Understand customer situations and provide effective solutions
• Service Excellence - Deliver a high-quality customer experience with professionalism
• CRM Management - Ensure all queries are handled promptly & accurately within SLAs
• Process Optimisation - Identify opportunities to streamline operations & improve efficiency

What's on offer

• Competitive Salary - £13.61 & overtime opportunities
• Various shifts 8am-6pm and some weekends
• START MONDAY 5TH OCTOBER

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as a Recruitment Business in relation to this vacancy.

See our website for more details and jobs available -

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