Customer Service And Sales Advisor (6 Month Contract)

The Business Connection Group; Chester; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Company events

Company pension

Free parking

Health & wellbeing programme

Job summary

The Business Connection Group is seeking a Customer Service and Sales Advisor for its Chester Head Office. You will primarily handle telephone-based inquiries, process orders, upsell, and promote online ordering to customers.

The role emphasises building strong customer relationships and delivering outstanding service, with a Monday to Friday 35-hour week and some additional benefits.

Qualifications

• Previous phone-based customer service experience.
• Polite and confident telephone manner.
• Professional attitude in all situations.
• Ability to multitask and be proactive.
• Resourceful with a can-do attitude.

Responsibilities

• Handle inbound calls and online messages to place orders.
• Call and diary customers weekly to obtain orders and upsell.
• Sell key brands to ensure customers have best product range.
• Drive engagement with online ordering platform and assist usage.
• Process orders accurately on inhouse system to minimise errors.
• Handle calls and digital communications with colleagues, distribution, and suppliers.
• Provide a friendly, professional frontline contact for customers.
• Manage supply tasks including urgent actions like order failures and transfers.

Skills

Phone-based service

Excel

Customer-focused

Multitasking

Upselling

Tools

Excel

Job description

Working for this business whose Chester Head Office is based in the city centre in a stunning location, the Customer Service and Sales Advisor will communicate regularly with customers, primarily by telephone but also via digital media, handling queries, taking and processing orders whilst upselling and cross selling. Building strong working relationships with customers through a culture of outstanding customer service is at the heart of the role.

Working Monday to Friday 35 hours a week on a rota between 745am-5pm, the Customer Service and Sales Advisor role has benefits including free city centre parking; 25 days' holiday plus Bank Holidays; an Employee Assistance Programme; employee recognition awards; and access to a platform with retail discounts and offers.

Responsibilities

• Deal with inbound calls and online messages from customers who want to place orders.
• Call and maintain a diary of customers to contact each week to obtain their orders, upselling and cross-selling products and advising of promotions/offers.
• Sell key brands to ensure each of the customers has the best product range available for their business.
• To drive customer engagement with the online ordering platform and support customers in using it efficiently.
• Process orders onto an inhouse system, ensuring accuracy to minimise errors and discrepancies.
• Efficiently handle incoming calls and digital communications from customers, internal colleagues including members of the field team, the distribution company and other suppliers.
• Provide a friendly, professional and supportive front line contact service to customers.
• Manage important tasks which form part of the supply service, some of which require time critical action e.g. order failures, processing transfer orders, reporting faulty stock, etc.

Skills and Experience

• Previous phone-based customer service experience with a willingness to go the extra mile for customers, colleagues and the wider team.
• Polite and confident telephone manner, treating others as you would wish to be treated.
• Always demonstrates professionalism and a positive attitude in all situations.
• Ability to multitask and be proactive - looking at opportunities to support in advance.
• Resourceful - having a 'can do' attitude to think around problems to find a solution.
• Tenacious - to see things through to completion.
• Must have experience using Excel.

KEYWORDS: customer service, calls, phone-based, support, sales, upsell, cross sell

We are an equal opportunities agency and welcome applicants from all backgrounds.

Benefits

• Company events
• Company pension
• Free parking
• Health & wellbeing programme

Work Location: In person