Customer Support Advisor

Sue Ross Recruitment Ltd; Chesterfield; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free onsite parking

Modern Chesterfield office

Job summary

Sue Ross Recruitment Ltd in Chesterfield are delighted to be working with a well-established client who are seeking a Customer Support Advisor to join their busy Helpdesk on a temporary basis, starting immediately and running until Christmas 2026.

You will be the first point of contact for customers, handling enquiries by telephone, email and webchat, taking ownership of issues through to resolution and ensuring a consistently high level of service.

Qualifications

• Previous experience in customer service, customer support or contact centre environments.
• Excellent verbal and written communication skills.
• Able to handle enquiries across multiple channels.
• Strong problem-solving and organisational abilities.
• Good IT skills including Outlook, Word and Excel.

Responsibilities

• Respond to customer enquiries in a professional and timely manner.
• Manage customer issues through to successful resolution.
• Provide updates and information via inbound/outbound calls, email and webchat.
• Handle customer complaints sensitively and escalate where necessary.
• Maintain accurate customer records and update internal systems.
• Monitor cases and ensure follow-up actions within agreed timescales.
• Liaise with internal departments to investigate and resolve queries.

Skills

Customer service

Communication skills

Problem solving

Multi-channel support

IT literacy

Tools

CRM systems

Job description

Sue Ross Recruitment are delighted to be working on behalf of a well-established and growing business based in Chesterfield who are seeking a Customer Support Advisor to join their busy Customer Support Helpdesk team on a temporary basis. This role is available for an immediate start and will run until Christmas 2026 to provide additional support during a particularly busy period.

This is an excellent opportunity for an experienced customer service professional who thrives in a fast-paced environment and enjoys delivering outstanding support to customers.

As a Customer Support Advisor, you will be the first point of contact for customers, handling enquiries via telephone, email and webchat. You will take ownership of customer issues through to resolution, ensuring a consistently high level of service and customer satisfaction.

Key duties will include:

• Responding to customer enquiries in a professional and timely manner
• Managing customer issues through to successful resolution
• Providing updates and information via inbound and outbound calls
• Handling customer complaints sensitively and escalating where necessary
• Maintaining accurate customer records and updating internal systems
• Monitoring cases and ensuring follow-up actions are completed within agreed timescales
• Liaising with various internal departments to investigate and resolve customer queries
• Supporting continuous improvement initiatives by identifying recurring issues and trends
• Ensuring compliance with company procedures and service level agreements

The successful candidate will be able to demonstrate:

• Previous experience within a customer service, customer support or contact centre environment
• Excellent verbal and written communication skills
• A customer-focused approach with a genuine passion for delivering exceptional service
• Strong problem-solving and organisational abilities
• Experience managing customer enquiries across multiple communication channels
• Good IT skills, including Microsoft Outlook, Word and Excel
• The ability to quickly learn new systems and processes
• Strong attention to detail and administrative skills
• A proactive, adaptable and resilient approach to work

Desirable Experience

• Experience using CRM or ticket management systems
• Experience working within a service-based or technical support environment
• Understanding of service level agreements (SLAs)
• Familiarity with field service management or similar business systems

What's on Offer?

• Immediate start available
• Temporary contract until Christmas 2026
• Free onsite parking
• Friendly and supportive team environment
• Modern Chesterfield-based offices
• Opportunity to gain valuable experience within a successful organisation

Unfortunately, due to the number of applications we receive, we are only able to contact candidates whose skills and experience closely match our client's requirements.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment