Inbound Customer Service

Pertemps Leicester Industrial; Southwell CP; On-site; GBP 25,000 - 26,000; Full time

Job summary

Pertemps Leicester Industrial is seeking an inbound Customer Service Advisor for an office-based role in Nottingham. This full-time fixed-term contract runs until 31 December 2026, with a 25-37.5 hour weekly schedule and pay of £25,400–£25,652 per year.

You will handle queries across phone, email, live chat, WhatsApp and social media, delivering friendly, professional service while maintaining accurate records and meeting KPIs in a busy team environment.

Qualifications

• Excellent communication skills (written and spoken).
• Friendly, empathetic and customer-focused approach.
• Strong attention to detail and accuracy.
• Able to learn new systems quickly and work across multiple channels.

Responsibilities

• Respond to customer enquiries by phone and digital channels.
• Provide friendly, professional and empathetic customer service.
• Listen to customers and understand their individual needs.
• Resolve queries efficiently and take ownership through to completion.
• Handle customer information securely and confidentially.
• Manage challenging conversations professionally.
• Work towards agreed KPIs and performance targets.
• Keep up to date with processes, products and systems.
• Escalate complex or sensitive queries where required.
• Work positively as part of a busy team.

Skills

Communication skills

Multichannel support

Empathetic approach

Attention to detail

Problem solving

Tools

CRM software

Job description

This Inbound Customer Service role in Nottinghamshire offers a full-time, temporary contract with Pertemps Leicester Industrial, paying £25,400 to £25,652 annually.

Working 25-37.5 hours weekly until 31 December 2026, the successful candidate handles queries by phone, email, live chat, WhatsApp and social media.

Strong communication, confidence with multiple systems, and a helpful manner suit this position.

Advisors resolve issues professionally, supporting customers across various channels.

The fixed-term arrangement may extend beyond the initial period.

Applicants should demonstrate reliability and customer focus within a structured team setting.

We are currently recruiting for Seasonal Customer Advisors to join a busy customer service team based in Nottingham, on a fixed-term contract until 31 December 2026, with the possibility of an extension.

Key Responsibilities

• Respond to customer enquiries by phone and digital channels
• Provide friendly, professional and empathetic customer service
• Listen to customers and understand their individual needs
• Resolve queries efficiently and take ownership through to completion
• Handle customer information securely and confidentially
• Manage challenging conversations professionally
• Work towards agreed KPIs and performance targets
• Keep up to date with processes, products and systems
• Escalate complex or sensitive queries where required
• Work positively as part of a busy team

Hours & Shift Pattern

The role is available for 25-37.5 hours per week. The operation is open: Monday-Friday: 8:30am-6:30pm, Saturday: 8:45am-5:00pm, Sunday: 10:00am-5:00pm. The shift pattern operates on a 4-week rotation, with two full weekends off within each 4-week period. For example: Week 1: 44 hours across 6 days; Week 2: 31 hours across 4 days. Part-time applicants must be available to work a minimum 25 hours per week and be able to work weekends.

Training

Full training is provided, so previous customer service experience is not essential. Please note that your first week of training will be full-time, regardless of whether you are applying for a part-time or full-time position. You will then receive ongoing support as you begin handling customer enquiries independently.

About You

• Excellent communication skills, both written and verbal
• A friendly, empathetic and customer-focused approach
• Strong attention to detail
• Good computer skills and the ability to learn new systems quickly
• The ability to multitask across different systems and channels
• A calm and professional approach when dealing with challenging situations
• Good problem-solving skills and sound judgement
• A positive attitude and willingness to learn
• Previous customer service, retail, healthcare or contact centre experience is advantageous but not essential.

Important Information

This is an office-based position in Nottingham, with no hybrid working available. You must therefore be able to reliably commute to the office for all scheduled shifts, including weekends. Contract runs until 31 December 2026, with the possibility of extension. If you're friendly, confident and enjoy helping people, we'd love to hear from you!

Pay: £13.16 per hour.

Contract: Temporary / Fixed Term until 31 December 2026

Start Date: Immediate

Hours: 25-37.5 hours per week

Seasonal Customer Advisor - Fixed Term Location: Nottingham