Customer Support Advisor - 9 Month FTC - (Job Number: 230005OB)

AXA; Redhill; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A leading insurance company is seeking a Customer Support Advisor for a 9-month fixed-term role in Redhill. The advisor will support customers during their time of need, ensuring effective communication and operational efficiency. This position offers a hybrid working model and includes a competitive salary with a shift allowance.

Qualifications

• Excellent customer service skills and conflict management.
• Strong interpersonal and organizational skills.
• Effective time management and communication skills.

Responsibilities

• Handle customer queries and concerns, applying AXA Assistance UK policies.
• Champion ideas to improve customer experience and operational efficiency.
• Collaborate with operational teams during peak periods.

Skills

Customer service skills

Conflict management

Interpersonal skills

Organizational skills

Time management

Communication skills

Professional work ethic

Positive attitude

Tools

Word

Excel

Job description

Customer Support Advisor - 9 Month FTC (Job Number: 230005OB)

Pay: Competitive

Location: Redhill, England

Employment type: Full-Time

Job Description

AXA Partners is recruiting a Customer Support Advisor for a 9-month fixed-term position within our Motor Breakdown team. You will support customers and clients during their time of need, liaising with external and internal stakeholders to find solutions that meet customer needs, and ensuring all parties are kept informed.

The role involves supporting motor strategy initiatives and testing new services to aid business development. We offer a hybrid working model with 2 days in our Redhill office and 3 days remote.

Salary: £21,573 per annum plus 7.5% shift allowance.

Hours: 35 hours/week on a rotational shift pattern, operating from 7am to 9pm, Monday to Sunday, including bank holidays.

Responsibilities:

• Handle customer queries and concerns, applying AXA Assistance UK policies and supporting vulnerable customers.
• Champion ideas to improve customer experience and operational efficiency.
• Accurately manage deployments to prevent delays, maintain case notes/logs.
• Answer calls and process cases according to procedures and authority levels.
• Collaborate with operational teams during peak periods.
• Support colleagues and undertake additional tasks as assigned.

Qualifications and Skills:

• Excellent customer service skills and conflict management.
• Strong interpersonal and organizational skills.
• Effective time management and communication skills.
• Professional work ethic with a positive attitude.
• Commitment to career development.

Desirable:

• Experience in a contact/claims center or telephone-based work.
• Proficiency in Word and Excel.

AXA Group is a global leader in insurance and asset management, committed to empowering people to live better lives. We value diversity and are an equal opportunity employer. For more information or to apply, contact [e-mail].