Customer Support Advisor

Proactis; Aberdeen City; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading procurement support company is looking for a Customer Support Specialist in Aberdeen. You’ll be the first point of contact, guiding users and resolving issues. Responsibilities include responding to queries, guiding users, and managing documentation. Ideal candidates are emotionally intelligent and proactive, with some knowledge of procurement processes. This role offers a hybrid working model and a supportive team culture.

Benefits

Career development opportunities

Hands-on training

Friendly team culture

Weekly engagement activities

Qualifications

• Emotionally intelligent and adaptable communication with users.
• Supportive, able to empower users to solve problems independently.
• Organized, managing admin tasks and customer interactions.

Responsibilities

• Respond to customer queries via phone and email.
• Guide users through portal functionality.
• Publish and process tender notices.

Skills

Emotional intelligence

Adaptability in communication

Organizational skills

Understanding of procurement/tendering

Proactivity

Job description

Looking for a support role where you actually help people?

Join a team that puts empathy, clarity and customer confidence at the heart of everything. At Proactis, our Portals team supports a wide range of users, from local councils to small businesses, helping them navigate procurement processes that really matter.

You’ll be the first point of contact, guiding users through our platforms, resolving issues, and making sure they feel confident and capable. You’ll build relationships with customers on our private portal, contributing directly to retention and satisfaction. If you’re looking for a role where you’ll make a real impact, grow your skills, and be part of a genuinely supportive team, this could be the one.

Key Responsibilities

• Respond to customer queries via phone and email, resolving issues within agreed SLAs.
• Guide users through portal functionality and help them understand how to complete tasks independently.
• Publish and process tender notices in line with UK procurement regulations.
• Perform admin tasks to support portal operations, including ticketing and documentation.
• Collaborate with the Portals Manager on service improvements and customer experience initiatives.
• Participate in customer events and provide support as needed.

Who You Are

• Emotionally intelligent and able to adapt your communication style to suit different users.
• Supportive and empowering - you help people learn how to solve problems themselves.
• Organised and able to manage admin tasks alongside customer interactions.
• Comfortable working to KPIs and SLAs, and understand how they support great service.
• Quick to learn and proactive in improving how things are done.
• Collaborative and keen to contribute to a positive team culture.
• Some knowledge of procurement/tendering processes.

What You’ll Get From Us

• A chance to make a real impact - helping users feel confident and supported.
• Career development opportunities across Proactis globally.
• Hands‑on training and support from a collaborative, experienced team.
• A friendly, social team culture with weekly engagement activities and seasonal events.
• Hybrid working model: 1 day/week in our Aberdeen office (more during onboarding).
• Working pattern: Mon‑Fri 9:00-17:00 (occasional earlier starts/finishes).

If you’re looking for a role where you can make a real impact, grow your skills, and be part of a genuinely supportive team, we’d love to hear from you.