Customer Service Administrator

Confidential; Poole; On-site; GBP 25,000 - 31,000; Full time

Job summary

Confidential is seeking a Customer Service Administrator in Poole to provide a high level of service to customers while supporting day-to-day office administration. The role requires organisation, confidence in communicating with customers, and the ability to manage multiple tasks in a busy environment.

You will handle incoming enquiries by phone and email, make outbound calls when needed, help with quotes and orders, and assist engineers with diary planning and cross-department liaison.

Qualifications

• Experience in customer service or admin is preferred.
• Strong communication and organisation are essential.
• Ability to manage multiple tasks in a busy office.

Responsibilities

• Handle incoming customer enquiries by telephone and email.
• Make outbound calls to customers where required.
• Respond to customer queries and resolve issues efficiently.
• Manage and escape complaints when necessary.
• Maintain accurate customer information and update internal systems.
• Process customer requests, quotations and orders.
• Support engineers with diary planning, appointments and customer communication.
• Liaise with different departments to ensure customer requirements are met.
• Provide general administrative support to the customer service team.
• Ensure all customer interactions and information are recorded accurately.
• Assist with additional tasks and projects to support the wider business.

Skills

Customer service

Communication skills

Organisation

Multi-tasking

Telephone handling

Education

Experience in admin or customer service

Tools

CRM systems

Microsoft Office

Job description

Customer Service Administrator
Salary: 28,000 per annum
Hours: 40 hours per week
Location: Poole
Our client is looking for a Customer Service Administrator to join their team and provide a high level of service to customers while supporting the wider business with day-to-day administration. This is a varied role suited to someone who is organised, confident communicating with customers and able to manage multiple tasks in a busy office environment.

Duties

• Handle incoming customer enquiries by telephone and email
• Make outbound calls to customers where required
• Respond to customer queries and resolve issues efficiently
• Manage and escape complaints when necessary
• Maintain accurate customer information and update internal systems
• Process customer requests, quotations and orders
• Support engineers with diary planning, appointments and customer communication
• Liaise with different departments to ensure customer requirements are met
• Provide general administrative support to the customer service team
• Ensure all customer interactions and information are recorded accurately
• Assist with additional tasks and projects to support the wider business