Customer Support Administrator

KBM Resourcing; Dundee; On-site; GBP 22,000 - 27,000; Full time

Job summary

KBM Resourcing is seeking a Customer Support Administrator to join our busy team on a temporary basis with the potential to become permanent. This full-time, office-based role offers £24,500 per annum and starts ASAP.

You will handle incoming enquiries, process orders and invoices, prepare quotations, track deliveries and maintain accurate records, supported by strong communication and organisational skills.

Qualifications

• Excellent written and verbal communication skills are essential.
• Friendly and professional telephone manner.
• Strong attention to detail and confidence with numbers.
• Organised, reliable and able to multitask, especially in busy periods.

Responsibilities

• Answer incoming calls professionally and direct customers to the appropriate contact.
• Act as a first point of contact for customer queries and provide information and documentation, including copy invoices
• Accurately input and process sales orders using internal systems
• Prepare customer quotations
• Track orders and provide customers with progress and delivery updates
• Monitor customer accounts and follow up on outstanding payments prior to shipment where required
• Accurately process supplier invoices and investigate and resolve any associated queries
• Maintain accurate records and provide general administrative support to the team

Skills

Customer service

Communication

Organisational skills

Administrative skills

Job description

Customer Support Administrator

Salary: £24,500 per annum equivalent

Contract: Temporary, with potential to become permanent

Hours: Full-time, Monday to Friday - hours to be agreed

Location: Office-based

Start: ASAP

An excellent opportunity has arisen for a Customer Support Administrator to join a busy and friendly team on a temporary basis, with the possibility of the position becoming permanent.

This would be an ideal opportunity for someone at the beginning of their career who has strong communication and organisational skills and is looking to build experience within customer service and administration.

The successful candidate will play an important role in supporting customers and the wider business, handling incoming enquiries, processing orders and invoices, preparing quotations and ensuring customers receive accurate and timely updates.

Key responsibilities

• Answer incoming calls professionally and direct customers to the appropriate contact
• Act as a first point of contact for customer queries and provide information and documentation, including copy invoices
• Accurately input and process sales orders using internal systems
• Prepare customer quotations
• Track orders and provide customers with progress and delivery updates
• Monitor customer accounts and follow up on outstanding payments prior to shipment where required
• Accurately process supplier invoices and investigate and resolve any associated queries
• Maintain accurate records and provide general administrative support to the team

About the candidate

Excellent written and verbal communication skills are essential for this position. The successful candidate will also have a friendly and professional telephone manner, strong attention to detail and confidence when working with numbers.

They will be organised, reliable and comfortable managing several tasks at once, particularly during busy periods. Previous customer service or administrative experience would be beneficial, although this could also suit an enthusiastic candidate looking to develop their career in an office-based environment.

Immediate availability is preferred due to the ASAP start