Customer Support Administrator

Adecco; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a motivated Customer Support Administrator to join a dynamic public-sector team in Norwich. Ideal candidates will have GCSE English and experience in customer service. Responsibilities include processing paperwork, managing documentation, and supporting customer contact functions using IT systems confidently. This role demands accuracy under pressure and a willingness to learn. The position is temporary for approximately 3 months, offering full-time hours, and involves collaborating closely with colleagues to ensure outstanding service quality.

Qualifications

• Positive attitude and willingness to develop new skills.
• Ability to work under pressure while maintaining accuracy.

Responsibilities

• Process paperwork, scan and index documents.
• Carry out essential administrative tasks for timely responses.
• Handle physical-to-digital workflows by organising records.
• Support filing systems and help with office supplies procurement.
• Collaborate with team members to maintain service excellence.

Skills

Customer service experience

Strong communication skills

Basic numerical skills

Confidence using multiple computer systems

Education

GCSE English (Grade C/4 or above)

Tools

Microsoft Office

Job description

Now Hiring: Customer Support Admin

We’re thrilled to be recruiting for a motivated and enthusiastic Customer Support Administrator to join our client’s dynamic public-sector team. If you enjoy supporting others, thrive in a fast-paced environment, and take pride in delivering high-quality service, this opportunity could be ideal for you.

Position Details

Role: Customer Support Administrator

Contract Type: Temporary, approx 3 months | December - March

Hours: Full-Time, 37 hours

About the Role

On behalf of our client, we are seeking someone who can deliver exceptional customer administration and support. In this role, you will:

• Provide Accurate Administration: Process paperwork, scan and index documents, and manage post services with efficiency and attention to detail.
• Support Customer Contact Functions: Carry out essential administrative tasks to ensure timely and accurate responses across the team.
• Manage Documentation: Handle physical-to-digital workflows by scanning, indexing, and organising records.
• Use IT Systems Confidently: Work across various systems, including Microsoft Office, to maintain smooth communication and information sharing.
• Assist with Corporate Support: Support filing systems and help with procuring office supplies.
• Collaborate with the Team: Work closely with colleagues to help maintain service excellence.

What We’re Looking For

• GCSE English (Grade C/4 or above) or an equivalent qualification
• Experience in customer service and administrative roles
• Strong communication skills and the ability to engage with a wide range of individuals
• A positive attitude and willingness to develop new skills
• The ability to work under pressure while maintaining accuracy
• Basic numerical skills for reconciliation and related admin tasks
• Confidence using multiple computer systems

Ready to Apply?

If you’re excited about supporting a busy public-sector team and delivering outstanding customer service, we’d love to hear from you.

Adecco is a disability-confident employer. We’re committed to an inclusive and accessible recruitment process. If you require reasonable adjustments at any stage, simply let us know - we’re here to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Info

Job Title: Customer Support Administrator

Company: [Company name missing]

Location: [Location missing]

Competitive

Posted: [missing]

Closes: Jan 12th 2026

Sector: Administration

Contract: Temporary

Hours: Full Time