Customer Support Administrator

Adecco; Milton Keynes; Hybrid; GBP 32,000; Full time

Job summary

A recruitment agency is seeking a Customer Support Administrator in Milton Keynes. This full-time role involves handling customer inquiries, processing orders, and maintaining accurate data. Ideal candidates should excel in customer service and have proficiency in Microsoft Office. The position offers a salary of £31,250 per annum, hybrid working model, and several benefits including annual leave and pension scheme.

Benefits

25 days of annual leave plus bank holidays

Pension scheme with 5% employee and 7% employer contribution

Work from home every Friday

3 paid volunteering days annually

Free parking and electric vehicle charging

Brand new premises featuring top‑of‑the‑range products

Comprehensive in‑house training and development

Qualifications

• Experience in the food or fresh produce industry or retail sector is beneficial.
• Strong relationship-building skills and ability to handle challenging situations.

Responsibilities

• Handle customer enquiries via phone and email with professionalism and care.
• Process customer orders and monitor stock availability.
• Manage core customer data and maintain accurate records.
• Review plans and update order changes for effective planning.
• Resolve depot errors and ensure accurate reporting.
• Balance customer orders across depots for optimal fulfilment.
• Address customer complaints and provide swift resolutions.
• Maintain and issue internal reports on a weekly and monthly basis.
• Book transport as required and support daily administrative duties.

Skills

Customer service experience

Proficiency in Microsoft Office

Relationship-building skills

Tools

SAP

Job description

Job Title

Customer Support Administrator

Location

Princes Risborough

Contract Details

Full time, Permanent

Hours

Monday - Friday, 8:30am - 5pm (1 hour for lunch)

Hybrid Working Model

Work from home every Friday, with an additional remote day available after successful completion of the probation period

Salary

£31,250 per annum

Benefits & Perks

• 25 days of annual leave plus bank holidays
• Pension scheme with a 5% employee and 7% employer contribution
• Work from home every Friday
• 3 paid volunteering days annually
• Free parking and electric vehicle charging
• Brand new premises featuring top‑of‑the‑range products
• Opportunity to enhance your skills through comprehensive in‑house training and development

Responsibilities

• Handle customer enquiries via phone and email with professionalism and care
• Process customer orders and monitor stock availability
• Manage core customer data and maintain accurate records
• Review plans and update order changes for effective planning
• Resolve depot errors and ensure accurate reporting
• Balance customer orders across depots for optimal fulfilment
• Address customer complaints and provide swift resolutions
• Maintain and issue internal reports on a weekly and monthly basis
• Book transport as required and support daily administrative duties

Skills

• Experience in the food or fresh produce industry or retail sector is beneficial
• Customer service experience is essential
• Proficiency in Microsoft Office (Outlook, Word, Excel including VLOOKUP functions and Pivot Tables)
• Strong relationship‑building skills and ability to handle challenging situations

Desirable Skills

• Knowledge of SAP

How to Apply

If you would like to apply for this exciting opportunity, within a forward‑thinking and growing company, please apply via this job site or reach out to Adecco on (phone number removed) today!

Equal Opportunities

Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.