Temp Charity Support & Admin Associate (Edinburgh)

Confidential; City of Edinburgh; On-site; GBP 17,000 - 19,000; Full time

Job summary

Confidential in Edinburgh is seeking a Customer Support Administrator for a blended, office-based role. The position is full-time (35 hours/week), Monday to Friday, with an ASAP start on a temporary basis until the end of 2026.

The role combines Customer Support and Administration in a charity setting. The ideal candidate will handle a range of enquiries, donations processing, donor communications, and admin tasks, supporting events and fundraising activities.

Qualifications

• Experience across both Customer Service and Administration (essential).
• Strong communication skills (written and verbal).
• Solid IT skills with MS Office and ideally CRM experience.

Responsibilities

• Deal with customers across a variety of enquiries providing friendly, professional interactions.
• Respond to information requests and donations by phone, email, or in person.
• Escalate complaints to appropriate contacts and ensure resolution.
• Process donations (cash, card, cheque) through donations system.
• Distribute welcome packs and fundraising materials to new customers and donors.

Skills

Customer service

Administration

Communication

MS Office

CRM system

Organisational skills

Tools

MS Office (Word, Excel, Outlook)

CRM system

Job description

Confidential in Edinburgh is seeking a Customer Support Administrator for a blended, office-based role. The position is full-time (35 hours/week), Monday to Friday, with an ASAP start on a temporary basis until the end of 2026.

The role combines Customer Support and Administration in a charity setting. The ideal candidate will handle a range of enquiries, donations processing, donor communications, and admin tasks, supporting events and fundraising activities.