Charity Customer Support & Admin Coordinator (Edinburgh)

Search Consultancy; City of Edinburgh; Sur place; GBP 15 000 - 21 000; Plein temps

Résumé du poste

Search Consultancy are delighted to be working exclusively with a nationwide charity client in Edinburgh to recruit a Customer Support Administrator for a full-time temporary role. The appointment is office-based, 35 hours per week, Monday to Friday, with an ASAP start and end-of-2026 contract.

It is a blended role across Customer Service and Administration. You will handle customer inquiries, donations and incoming information requests, process payments, support fundraising events and provide

Qualifications

• Previous demonstrable experience across both Customer Service & Administration - experience in both is ESSENTIAL for this role as the split will be around 50/50 between the two areas
• First class communication skills - both written & verbal
• Solid IT skills including the use of MS Office (particularly Word, Excel & Outlook) and preferably some experience using a CRM system or customer database
• Excellent organisation & time management skills, with the ability to prioritise your workload effectively - as this will be a very busy role!

Responsabilités

• Dealing with customers across a variety of enquiries, ensuring that you provide a friendly & professional experience in all of your interactions
• Responding to incoming information requests & donations including contact by phone, email, correspondence & in person
• Handling any complaints, ensuring these are escalated to the appropriate contact & dealt with to a satisfactory conclusion
• Processing incoming cash, card & cheque donations through the company's donations system
• Distribution of welcome packs and fundraising materials to new customers, as well "Thank You" letters to donors
• Providing administrative support to the Fundraising team including new registrations & the associated administration for upcoming events
• Assisting with the creation & management of JustGiving pages
• Carrying out accurate data entry onto the company's internal systems
• Various other ad hoc customer relations & administrative duties as directed

Connaissances

Customer service

Administration

MS Office

CRM experience

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM system

Description du poste

Search Consultancy are delighted to be working exclusively with a nationwide charity client in Edinburgh to recruit a Customer Support Administrator for a full-time temporary role. The appointment is office-based, 35 hours per week, Monday to Friday, with an ASAP start and end-of-2026 contract.

It is a blended role across Customer Service and Administration. You will handle customer inquiries, donations and incoming information requests, process payments, support fundraising events and provide