Customer Support & Admin Specialist

RE Personnel; Gloucester; On-site; GBP 17,000 - 22,000; Full time

Job summary

RE Personnel is representing a well-established retail and e-commerce business in Gloucester and is seeking a Customer Support Administrator. This temporary-to-permanent role offers an opportunity to contribute to a busy team while developing customer service and administrative skills.

You will handle customer enquiries, process orders from start to finish, resolve issues with internal teams and maintain records using MS Office. 37.5 hours per week, Mon-Fri, based in Gloucester.

Qualifications

• Excellent communication skills with a confident, professional telephone manner.
• Experience in customer service, customer support or administration.
• Strong organisational skills and excellent attention to detail.
• Good IT skills, including Microsoft Office and internal systems.
• Positive, customer-focused attitude and the ability to work well as part of a team.

Responsibilities

• Acting as a key point of contact for customers, handling enquiries via telephone and email.
• Processing customer orders accurately and ensuring they are managed efficiently from start to finish.
• Resolving customer queries and issues, working with internal teams where necessary.
• Providing general administrative support, maintaining accurate records and updating internal systems.
• Supporting the wider team to ensure a smooth and positive customer experience.

Skills

Communication skills

Customer service experience

Administrative experience

Microsoft Office

Attention to detail

Team player

Job description

RE Personnel is representing a well-established retail and e-commerce business in Gloucester and is seeking a Customer Support Administrator. This temporary-to-permanent role offers an opportunity to contribute to a busy team while developing customer service and administrative skills.

You will handle customer enquiries, process orders from start to finish, resolve issues with internal teams and maintain records using MS Office. 37.5 hours per week, Mon-Fri, based in Gloucester.