Service Support Administrator

Anderson Recruitment Ltd; Gloucester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free parking

Job summary

Anderson Recruitment Ltd based in Barnwood, Gloucester is seeking a Service Support professional to join the team on a full-time basis. You will handle customer order enquiries via email and telephone, ensuring efficient processing and accurate logging of repair and spare parts orders.

The role supports service engineers and internal teams, requires strong customer service experience, and offers training to develop product knowledge and ERP data handling skills within a busy Service Support

Qualifications

• Some prior office experience is beneficial.
• Strong customer service experience is advantageous.
• Training will be provided for the right candidate.

Responsibilities

• Process customer service enquiries received via email and telephone
• Accurately logging service, repair and spare parts orders
• Monitor service, repair and maintenance orders, proactively chasing parts and engineer attendance where required
• Prepare and process customer quotations for repair work and spare parts
• Maintain accurate customer data within ERP systems
• Manage and update third-party service portals
• Build strong product and company knowledge through training

Skills

Customer service

Office experience

Tools

ERP systems

Job description

Our ever-growing client are currently looking to add to their team! Based in Barnwood, Gloucester with free parking, you will work on a full-time basis within the Service Support Department.

You will be responsible for processing customer order enquiries via email and telephone in a professional and efficient manner. The role is key to supporting customers, service engineers and internal teams to ensure repairs, maintenance and service requests are delivered in line with agreed service levels.

Some previous office experience is beneficial however, as long as you hold strong customer service experience our client is happy to provide training.

Responsibilities:

• Process customer service enquiries received via email and telephone
• Accurately logging service, repair and spare parts orders
• Monitor service, repair and maintenance orders, proactively chasing parts and engineer attendance where required
• Prepare and process customer quotations for repair work and spare parts
• Maintain accurate customer data within ERP systems
• Manage and update third-party service portals
• Build strong product and company knowledge through training