Customer Experience & Order Specialist

Confidential; Evesham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Confidential in Evesham is seeking a Customer Service Administrator to join a growing manufacturing business. You will serve as the main point of contact for customers, handling orders from receipt to delivery and coordinating with internal teams to ensure a seamless experience.

The role emphasises proactive problem-solving, strong communication, and Excel proficiency within a busy customer service environment.

Qualifications

• Strong communication and relationship-building skills.
• Good attention to detail and excellent organisational abilities.
• Experience using ERP or CRM systems.
• SAP and Salesforce experience would be advantageous.
• Strong Microsoft Excel skills.
• A proactive and customer-focused approach.
• The ability to work effectively both independently and as part of a team.

Responsibilities

• Managing customer orders from receipt through to delivery using CRM and ERP systems.
• Building and maintaining strong relationships with customers and internal teams.
• Supporting customer service performance reviews and contributing to continuous improvements.
• Handling customer queries and complaints professionally, ensuring timely resolutions.
• Collaborating with production, planning and supply chain teams to manage stock levels and customer requirements.
• Monitoring inventory levels and helping minimise aged stock.
• Identifying opportunities to improve processes and enhance the customer experience.

Job description

Confidential in Evesham is seeking a Customer Service Administrator to join a growing manufacturing business. You will serve as the main point of contact for customers, handling orders from receipt to delivery and coordinating with internal teams to ensure a seamless experience.

The role emphasises proactive problem-solving, strong communication, and Excel proficiency within a busy customer service environment.