Customer Service Advisor

Pertemps; Gloucester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Office-based role in Gloucester

3-month temporary contract

Mon-Fri 8:30am-5:00pm

Job summary

Pertemps in Gloucester is seeking a Customer Service Advisor for a 3-month temporary assignment. The role is office-based, Monday to Friday, 8:30am–5:00pm, with a salary of £28,000 pro rata per year.

You will handle customer enquiries across multiple channels, provide professional support, and work closely with colleagues to maintain excellent service levels during peak trading periods.

Qualifications

• Previous customer service experience required.
• Strong communication and interpersonal skills.
• Good IT skills and ability to learn new systems quickly.

Responsibilities

• Respond to customer enquiries via phone, email and other channels.
• Deliver exceptional customer service at all times.
• Resolve customer queries efficiently and professionally.
• Process customer requests and update internal systems accurately.
• Liaise with internal departments to ensure issues are resolved promptly.
• Maintain accurate customer records and documentation.
• Escalate complex issues where required.
• Keep customers informed throughout the resolution process.
• Support the wider team during peak trading periods.
• Contribute to a positive, customer-focused working environment.

Skills

Customer service experience

Communication skills

Organizational skills

IT skills

Teamwork

Job description

Customer Service Advisor needed in Gloucester, Salary: £28,000 Pro Rata, Job Type: Full-time, Temporary (3 Months), Working Hours: Monday to Friday, 8:30am - 5:00pm, Office Based.

Fantastic opportunity to join a well-established business during a busy peak trading period, providing exceptional customer service and support to customers across multiple channels.

Job Description

We are currently recruiting for 2 Customer Service Advisors to join a busy customer service team on a 3-month temporary basis. This role will play a key part in supporting the business through a peak trading period, ensuring customers receive a professional, efficient and positive experience.

Working within a fast-paced environment, you will be responsible for handling customer enquiries, resolving issues and maintaining excellent levels of customer service while working closely with colleagues across the business.

Role and Responsibilities

• Respond to customer enquiries via phone, email and other communication channels
• Deliver exceptional customer service at all times
• Resolve customer queries efficiently and professionally
• Process customer requests and update internal systems accurately
• Liaise with internal departments to ensure customer issues are resolved promptly
• Maintain accurate customer records and documentation
• Escalate complex issues where required
• Ensure customers are kept informed throughout the resolution process
• Support the wider customer service team during peak trading periods
• Contribute to a positive and customer-focused working environment

About You

• Previous customer service experience is essential
• Strong communication and interpersonal skills
• Confident handling customer enquiries and resolving issues
• Excellent organisational skills and attention to detail
• Comfortable working in a fast-paced environment
• Good IT skills and ability to learn new systems quickly
• Positive, proactive and professional approach
• Ability to work effectively both independently and as part of a team
• Reliable and committed throughout the duration of the assignment

What is on Offer

• Salary equivalent to £28,000 per annum
• 3-month temporary assignment
• Immediate opportunity to join a busy and supportive team
• Monday to Friday, 8:30am - 5:00pm
• Office-based role in Gloucester
• Opportunity to gain valuable experience within a well-known business
• Friendly and collaborative working environment