Team Administrator

Anderson Recruitment Ltd; Gloucester; Híbrido; GBP 18.000 - 24.000; Jornada completa

Descripción de la vacante

Anderson Recruitment Ltd is seeking a Service Support Administrator to join a Gloucester-based team. Working full-time in the Service Support Department, you will handle customer enquiries via email and phone, supporting customers, service engineers and internal teams to ensure repairs, maintenance and service requests meet service levels.

The role offers hybrid working after probation, with hours Monday-Thursday 8:30am-5pm and Friday 8:30am-4pm, a 37-hour week.

Formación

• Office experience is beneficial but not required if you have strong customer service.
• Proactive, self-motivated, and team-focused attitude.
• Excellent written and verbal communication.
• Strong organisational and time-management abilities.
• Comfortable working with Microsoft Office suite.

Responsabilidades

• Process customer service enquiries via email and telephone.
• Accurately log service, repair and spare parts orders.
• Monitor service, repair and maintenance orders, chasing parts and engineer attendance.
• Prepare and process customer quotations for repair work and spare parts.
• Maintain accurate customer data within internal systems.
• Manage and update third-party service portals.
• Build strong product and company knowledge through training.

Conocimientos

Customer service

Organisational skills

Time-management

Clear communication

Team-focused

Herramientas

Outlook

Word

Excel

Descripción del empleo

Our ever-growing client are currently looking to add to their team! Based in Barnwood, Gloucester with free parking, you will work on a full-time basis within the Service Support Department.

You will be responsible for processing customer order enquiries via email and telephone in a professional and efficient manner. The role is key to supporting customers, service engineers and internal teams to ensure repairs, maintenance and service requests are delivered in line with agreed service levels.

Some previous office experience is beneficial however, as long as you hold strong customer service experience our client is happy to provide full training. Ultimately, they are looking for somebody with a positive attitude, a strong work ethic and a team-focused approach, who is reliable, willing to get stuck in and takes pride in getting the job done.

Responsibilities

• -Process customer service enquiries received via email and telephone
• -Accurately log service, repair and spare parts orders
• -Monitor service, repair and maintenance orders, chasing parts and engineer attendance
• -Prepare and process customer quotations for repair work and spare parts
• -Maintain accurate customer data within internal systems
• -Manage and update third-party service portals
• -Build strong product and company knowledge through training

Candidate Attributes

• -Excellent customer service skills and a professional telephone manner
• -Strong organisational and time-management skills
• -Good working knowledge of Microsoft Office (Outlook, Word, and Excel)
• -Clear written and verbal communication skills
• -A proactive, self-motivated and team-focused approach

Hours: Monday - Thursday 8:30am - 5pm, Friday 8:30am - 4pm (37 hours per week) + hybrid working structure following successful completion of probation period