Customer Service Advisor

Pertemps Gloucester (Chiltern) Industrial; Hemel Hempstead; On-site; GBP 20,000 - 21,000; Full time

Job summary

Pertemps Gloucester (Chiltern) Industrial is seeking two Customer Service Advisors for a busy Gloucester site on a 3‑month temporary basis. The role is office‑based, Monday to Friday, 8:30am–5:00pm, supporting a team through a peak trading period and providing professional customer service across multiple channels.

You will handle enquiries, resolve issues and maintain accurate records while working in a fast‑paced environment. Strong communication and organisational skills are essential.

Qualifications

• Previous customer service experience is essential.
• Strong communication and interpersonal skills.
• Confident handling customer enquiries and resolving issues.
• Excellent organisational skills and attention to detail.

Responsibilities

• Respond to customer enquiries via phone, email and other channels.
• Deliver exceptional customer service at all times.
• Resolve customer queries efficiently and professionally.
• Process customer requests and update internal systems accurately.
• Liaise with internal departments to ensure customer issues are resolved promptly.
• Maintain accurate customer records and documentation.
• Escalate complex issues where required.
• Ensure customers are kept informed throughout the resolution process.
• Support the wider customer service team during peak trading periods.

Skills

Strong communication

Problem-solving

Organisational skills

IT skills

Teamwork

Attention to detail

Ability to work under pressure

Job description

This Customer Service Advisor role in Gloucester is a full‑time temporary contract lasting three months, paying £14.36 to £14.50 per hour (approximately £28,000 pro rata). Working Monday to Friday, 8:30am to 5:00pm, the position is office based within a busy customer service team supporting a well‑established business through a peak trading period. Duties include handling enquiries across multiple channels, resolving issues and maintaining professional standards so customers enjoy a positive experience. Applicants should demonstrate strong communication, problem‑solving and organisational skills, with the ability to manage competing priorities and work accurately under pressure. Two advisors are being recruited, and successful candidates will receive support from Pertemps Gloucester (Chiltern) Industrial throughout the assignment. Customer Service Advisor needed in Gloucester , Salary: £28,000 Pro Rata , Job Type: Full‑time, Temporary (3 Months) , Working Hours: Monday to Friday, 8:30am - 5:00pm, Office Based. Fantastic opportunity to join a well‑established business during a busy peak trading period, providing exceptional customer service and support to customers across multiple channels.

Job Description

We are currently recruiting for 2 Customer Service Advisors to join a busy customer service team on a 3-month temporary basis. This role will play a key part in supporting the business through a peak trading period, ensuring customers receive a professional, efficient and positive experience. Working within a fast-paced environment, you will be responsible for handling customer enquiries, resolving issues and maintaining excellent levels of customer service while working closely with colleagues across the business.

Role and Responsibilities

• Respond to customer enquiries via phone, email and other communication channels
• Deliver exceptional customer service at all times
• Resolve customer queries efficiently and professionally
• Process customer requests and update internal systems accurately
• Liaise with internal departments to ensure customer issues are resolved promptly
• Maintain accurate customer records and documentation
• Escalate complex issues where required
• Ensure customers are kept informed throughout the resolution process
• Support the wider customer service team during peak trading periods
• Contribute to a positive and customer‑focused working environment

About You

• Previous customer service experience is essential
• Strong communication and interpersonal skills
• Confident handling customer enquiries and resolving issues
• Excellent organisational skills and attention to detail
• Comfortable working in a fast‑paced environment
• Good IT skills and ability to learn new systems quickly
• Positive, proactive and professional approach
• Ability to work effectively both independently and as part of a team
• Reliable and committed throughout the duration of the assignment

What is on Offer

Salary equivalent to £28,000 per annum 3-month temporary assignment Immediate opportunity to join a busy and supportive team Monday to Friday, 8:30am - 5:00pm Office-based role in Gloucester Opportunity to gain valuable experience within a well‑known business Friendly and collaborative working environment