Customer Support Administrator

RE Personnel; Gloucester; Presencial; GBP 17.000 - 22.000; Jornada completa

Descripción de la vacante

RE Personnel is representing a well-established retail and e-commerce business in Gloucester and is seeking a Customer Support Administrator. This temporary-to-permanent role offers an opportunity to contribute to a busy team while developing customer service and administrative skills.

You will handle customer enquiries, process orders from start to finish, resolve issues with internal teams and maintain records using MS Office. 37.5 hours per week, Mon-Fri, based in Gloucester.

Formación

• Excellent communication skills with a confident, professional telephone manner.
• Experience in customer service, customer support or administration.
• Strong organisational skills and excellent attention to detail.
• Good IT skills, including Microsoft Office and internal systems.
• Positive, customer-focused attitude and the ability to work well as part of a team.

Responsabilidades

• Acting as a key point of contact for customers, handling enquiries via telephone and email.
• Processing customer orders accurately and ensuring they are managed efficiently from start to finish.
• Resolving customer queries and issues, working with internal teams where necessary.
• Providing general administrative support, maintaining accurate records and updating internal systems.
• Supporting the wider team to ensure a smooth and positive customer experience.

Conocimientos

Communication skills

Customer service experience

Administrative experience

Microsoft Office

Attention to detail

Team player

Descripción del empleo

Our client, a well-established and growing business within the retail and e-commerce industry, based in Gloucester, has an exciting new opportunity for a Customer Support Administrator to join their team on a temporary-to-permanent basis. This is a great opportunity for someone with previous customer service and administration experience who enjoys speaking with customers, processing orders and providing support to a busy team.

The successful Customer Support Administrator should have:

• Excellent communication skills, with a confident and professional telephone manner.
• Previous experience in customer service, customer support or administration.
• Strong organisational skills and excellent attention to detail.
• Good IT skills, including experience using Microsoft Office and internal systems.
• A positive, customer-focused attitude and the ability to work well as part of a team.

In this role, the Customer Support Administrator will be responsible for:

• Acting as a key point of contact for customers, handling enquiries via telephone and email.
• Processing customer orders accurately and ensuring they are managed efficiently from start to finish.
• Resolving customer queries and issues, working with internal teams where necessary.
• Providing general administrative support, maintaining accurate records and updating internal systems.
• Supporting the wider team to ensure a smooth and positive customer experience.

Our client is offering the successful Customer Support Administrator a competitive salary, working 37.5 hours per week, Monday to Friday. This is a temporary-to-permanent opportunity, offering the chance to secure a permanent position within an established business.