Customer Success & Upsell Specialist

Sunbelt Rentals Careers; Fareham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Sunbelt Rentals is seeking a Customer Service Advisor to deliver best-in-class service while leveraging product knowledge to maximise upselling opportunities. You will handle customer interactions by phone, email, and website requests, owning the journey from enquiry to post-hire feedback.

The role emphasizes relationship-building with regular customers and proactive problem solving. Ideal candidates will have proven customer service experience, strong communication skills, and a willingness to

Qualifications

• Proven experience in a Customer Service role, ideally handling inbound enquiries and transactions.
• Experience in the hire or construction industry would be advantageous but is not essential.
• Ability to quickly develop product knowledge and apply it to customer interactions.
• Excellent communication and influencing skills to build relationships with customers and internal teams.

Responsibilities

• Deliver best-in-class service and maximise upselling opportunities.
• Manage end-to-end customer journey from enquiry to post-hire feedback.
• Communicate with customers by phone, email, and website requests.
• Build and maintain relationships with regular customers and key accounts.

Skills

Customer service experience

Communication skills

MS Office

Tools

MS Office

Job description

Sunbelt Rentals is seeking a Customer Service Advisor to deliver best-in-class service while leveraging product knowledge to maximise upselling opportunities. You will handle customer interactions by phone, email, and website requests, owning the journey from enquiry to post-hire feedback.

The role emphasizes relationship-building with regular customers and proactive problem solving. Ideal candidates will have proven customer service experience, strong communication skills, and a willingness to