Customer Service & Upsell Specialist

Sunbelt Rentals Careers; Belfast City District; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Flexible rewards package

Generous holiday allowance

Company pension

Job summary

Sunbelt Rentals is seeking a Customer Service Advisor in a hands-on, highly operational environment. You will manage customer interactions across calls, emails, and website requests, guiding orders from enquiry to post-hire feedback and building strong relationships with regular customers.

The role emphasizes upselling, practical product knowledge, and ownership of the customer journey to continuously improve service levels. A customer-focused mindset and collaborative teamwork are essential.

Qualifications

• Proven experience in a Customer Service role.
• Excellent communication and interpersonal skills.
• Negotiation and influencing abilities to engage customers.
• Ability to build relationships with internal and external customers.
• Good judgement and initiative in line with company policies.
• Strong team player with collaborative approach.
• Flexible, adaptable in a fast-paced environment and accurate.

Responsibilities

• Handle customer inquiries via telephone, email and website requests from enquiry to post-hire feedback.
• Deliver best-in-class service while leveraging product knowledge to maximise upselling opportunities.
• Develop and maintain relationships with regular customers to improve the customer journey.
• Manage multiple tasks, deadlines and targets while maintaining high accuracy.

Skills

Customer service

Communication

Negotiation

Teamwork

Decision making

Time management

IT literacy

Tools

MS Office

Job description

Sunbelt Rentals is seeking a Customer Service Advisor in a hands-on, highly operational environment. You will manage customer interactions across calls, emails, and website requests, guiding orders from enquiry to post-hire feedback and building strong relationships with regular customers.

The role emphasizes upselling, practical product knowledge, and ownership of the customer journey to continuously improve service levels. A customer-focused mindset and collaborative teamwork are essential.