Customer Service & Upsell Specialist

Sunbelt Rentals Careers; Croydon; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Industry leading rewards package

Company pension scheme

Life assurance

Job summary

Sunbelt Rentals is seeking a Customer Service Advisor to join our team. You will greet and assist customers by phone, email, and website requests, building strong relationships and guiding them through the order process.

The role emphasizes upselling where appropriate and delivering a best-in-class service. You’ll work for a FTSE100 company with a focus on customer experience, process improvement, and a supportive team environment.

Qualifications

• Proven experience in a Customer Service role, ideally handling order/sales enquiries and completing transactions
• Excellent communication and relationship-building skills with customers and internal teams
• Comfortable using standard IT tools and learning new systems quickly

Responsibilities

• Handle customer enquiries via phone, email, and website requests
• Deliver best-in-class service while identifying upsell opportunities
• Manage orders from enquiry through post-hire feedback and own the customer journey
• Build relationships with regular customers and work in a fast-paced, operational environment

Skills

Customer Service

Communication

Negotiation

Teamwork

Problem Solving

IT literacy

Tools

MS Office

Job description

Sunbelt Rentals is seeking a Customer Service Advisor to join our team. You will greet and assist customers by phone, email, and website requests, building strong relationships and guiding them through the order process.

The role emphasizes upselling where appropriate and delivering a best-in-class service. You’ll work for a FTSE100 company with a focus on customer experience, process improvement, and a supportive team environment.