Customer Success & Upsell Advisor

Sunbelt Rentals UK & Ireland; Croydon; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday allowance

Company pension

Life assurance

Retail discount scheme

Job summary

Sunbelt Rentals UK & Ireland is seeking a Customer Service Advisor to join our team in Croydon. You’ll deliver a best-in-class service, build relationships with customers, and manage orders from enquiry to post-hire feedback.

This role emphasizes upselling opportunities, product knowledge, and a proactive approach within a fast-paced, operational environment. We’re part of a highly successful FTSE100 company offering an industry-leading rewards package including generous holiday allowance, life

Qualifications

• Proven experience in a Customer Service role.
• Experience in hire or construction industry advantageous.
• Experience in developing product knowledge and upselling.
• Exceptional communication and relationship-building skills.

Responsibilities

• Handle inbound order/sales enquiries and complete transactions.
• Respond to emails and website requests.
• Manage an order from enquiry to post-hire feedback.
• Build relationships with regular customers and upsell where appropriate.
• Deliver best-in-class service and improve processes.

Skills

Customer service experience

Communication skills

Upselling

Telephone support

MS Office

Tools

MS Office

Job description

Sunbelt Rentals UK & Ireland is seeking a Customer Service Advisor to join our team in Croydon. You’ll deliver a best-in-class service, build relationships with customers, and manage orders from enquiry to post-hire feedback.

This role emphasizes upselling opportunities, product knowledge, and a proactive approach within a fast-paced, operational environment. We’re part of a highly successful FTSE100 company offering an industry-leading rewards package including generous holiday allowance, life