Customer Experience Advisor: Build Relationships & Upsell

Sunbelt Rentals Careers; United Kingdom; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible benefits package

Competitive pension

Life assurance

Retail discount scheme

Employee recognition awards

Job summary

Sunbelt Rentals Careers in the United Kingdom is seeking a Customer Service Advisor to deliver best-in-class service, using product knowledge to maximise upselling opportunities and owning the end-to-end customer journey.

You will handle enquiries by telephone, email, and website requests, aiming to build lasting relationships with regular customers while contributing to continuous service improvement in a hands-on, operational business.

Qualifications

• Proven experience in a Customer Service role
• Exceptional communication and negotiation skills
• Ability to build and maintain customer relationships
• Comfortable using initiative to resolve issues
• Strong IT literacy and willingness to learn new systems

Responsibilities

• Deliver best-in-class service while applying product knowledge to maximise upselling opportunities
• Handle customer enquiries by phone, email and website requests; manage order from enquiry to post-hire feedback
• Own the customer journey and build relationships with regular customers
• Work in a fast-paced, service-focused environment with accuracy and attention to detail

Skills

Customer service

Communication

Upselling

Relationship building

Problem solving

Tools

MS Office

Job description

Sunbelt Rentals Careers in the United Kingdom is seeking a Customer Service Advisor to deliver best-in-class service, using product knowledge to maximise upselling opportunities and owning the end-to-end customer journey.

You will handle enquiries by telephone, email, and website requests, aiming to build lasting relationships with regular customers while contributing to continuous service improvement in a hands-on, operational business.