Customer Success & Orders Coordinator

Forrest Recruitment Ltd.; East Staffordshire; On-site; GBP 21,000 - 27,000; Full time

Job summary

Forrest Recruitment Ltd. is currently working with a leading manufacturer to appoint a proactive Customer Service Administrator. You will be the first point of contact for customer inquiries and will handle daily orders from UK and global customers.

You will book couriers, issue invoices, use a CRM system, and coordinate returns and credits while tracking deliveries and resolving stock queries. Opportunities exist to grow into account management.

Qualifications

• Experience in busy sales admin role.

Responsibilities

• Processing daily orders for UK and global B2B and B2C customers.
• Booking couriers and creating commercial invoices.
• Fact-finding about customer needs, providing quotes and following up enquiries.
• Responding to and communicating with customers regarding orders and stock queries.
• Tracking orders, liaising with couriers and ensuring successful delivery.
• Using a CRM to maintain customer details and process orders.
• Arranging returns and credits to customer accounts.
• Recording complaints and circulating to relevant staff.

Job description

Forrest Recruitment Ltd. is currently working with a leading manufacturer to appoint a proactive Customer Service Administrator. You will be the first point of contact for customer inquiries and will handle daily orders from UK and global customers.

You will book couriers, issue invoices, use a CRM system, and coordinate returns and credits while tracking deliveries and resolving stock queries. Opportunities exist to grow into account management.