Customer-Focused Sales & Order Coordinator

Castle Employment Group; Whitby; On-site; GBP 28,000 - 30,000; Full time

Job summary

Castle Employment Group is recruiting for a Sales Administrator to join an established manufacturing business in the United Kingdom. You will own customer orders from receipt through dispatch, keeping clients informed and coordinating with internal teams to keep orders on track.

The ideal candidate will have office-based customer service or order processing experience, strong communication skills, and a proactive approach to obtain updates and provide accurate information to customers.

Qualifications

• Previous experience within an office-based customer service or order processing role.
• Confident communication skills and the ability to build relationships with customers at all levels.
• A proactive approach, with the confidence to liaise with internal teams to obtain information and provide customers with accurate updates.

Responsibilities

• Acting as a frontline contact for customers, providing a professional and responsive service.
• Processing customer orders from initial receipt through to dispatch.
• Keeping customers updated on the progress of their orders and resolving queries.
• Processing customer invoices and assisting with invoice-related queries.
• Liaising with internal teams to obtain updates on production, stock and order progress.
• Organising transport and preparing relevant logistics documentation.
• Communicating with logistics partners regarding order and delivery status.
• Monitoring stock levels and finished goods transactions.
• Providing administrative and reporting support across the supply chain team.
• Building positive relationships with customers and ensuring they receive a high level of service.

Skills

Customer service

Order processing

Communication

Organisational skills

Job description

Castle Employment Group is recruiting for a Sales Administrator to join an established manufacturing business in the United Kingdom. You will own customer orders from receipt through dispatch, keeping clients informed and coordinating with internal teams to keep orders on track.

The ideal candidate will have office-based customer service or order processing experience, strong communication skills, and a proactive approach to obtain updates and provide accurate information to customers.